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Matthews Import Center

(897 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Gil Millard has helped me twice during service calls and

Gil Millard has helped me twice during service calls and is always courteous and extremely communicative about the process. Excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Gil Milard! Thank you for your business and the great review!

Work was done quick Work was done quick, and I was kept

Work was done quick Work was done quick, and I was kept updated on progress for my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership was a pleasure to work with.

This dealership was a pleasure to work with. Non pushy and listened to what are needs were Lou was fantastic to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We’re so glad to hear you had a great experience with Lew! Thank you for your business and the great review!

Chris was professional and very knowledgeable about the

Chris was professional and very knowledgeable about the Subaru line of autos. He explained all the features of the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Rod, We’re so glad to hear you had a great experience with Chris! Thank you for your business and the great review!

I always feel well taken care of when I’m at Matthew’s

I always feel well taken care of when I’m at Matthew’s Kia. The service is exceptional. I never feel like just ‘another’ customer - it’s always a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review!

Michelle fit me in when I had an emergency….

Michelle fit me in when I had an emergency…. She took away a stressful situation:)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review and are glad to hear Michelle was able to quickly resolve your vehicle's issues!

The Matthews Team is always courteous and friendly, yet

The Matthews Team is always courteous and friendly, yet professional. We know we will be taken care of every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews! We appreciate your business and the great review!

Chris McAndrew went above and beyond to meet all my

Chris McAndrew went above and beyond to meet all my request in my purchase of my new Subaru Outback. Every one at this dealership are evry friendly and very helpfull to meet all my needs. Thanks again Chris McAndrew

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your New Outback! We're glad to hear Chris took great care of you and we truly appreciate your business!

They did great once again brought the car in and it was

They did great once again brought the car in and it was fixed stupendously A++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review!

We worked with Chris McAndrew, Dillion and Brad and they

We worked with Chris McAndrew, Dillion and Brad and they made it all possible for us to get our brand new 2024 Subaru Crosstrek! Also thank you to all others in finance, recon and all for your help also! We appreciate all that you do!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your New Crosstrek and thank you for choosing Matthews!