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Matthews Import Center

(897 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jamal was very helpful and polite.

Jamal was very helpful and polite. He was terrific, personable. I appreciate someone who has such a nice personality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Jamal is the best and we're glad to hear he took great care of you!

Lew Russo was so friendly and well informed and he and

Lew Russo was so friendly and well informed and he and Brad went above and beyond for us during a very hard time. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that Lew & Brad took great care of you! We appreciate your business and the perfect review!

Gil was a pleasure.

Gil was a pleasure. He made sure all my concerns were addressed and was polite and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear Gil took great care of you! We appreciate your business and the perfect review!

Nice service people.

Nice service people. Prompt. The recall on my car was handled in a professional manner and quickly. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review!

She was absolutely amazing she remember our names and

She was absolutely amazing she remember our names and walked us to the car when it was completed I was absolutely impressed way to go

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review!

Jamal is friendly and professional.

Jamal is friendly and professional. He kept me updated on the status of my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear Jamal took great care of you! We appreciate your business and the perfect review!

The sales and service departments both have been

The sales and service departments both have been wonderful to work with, this is why I chose to be a repeat customer!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Absolutely love this dealer.

Absolutely love this dealer. They take exceptional care of their customers! We own two cars from the and they handle all of our maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued business and feedback!

Dom, Dillon, Brad and Scott were all super to work with,

Dom, Dillon, Brad and Scott were all super to work with, and made my buying experience exceptional. First time purchasing from Matthews, probably not my last! Looking forward to my upcoming roadtrip in my new Subaru Forester! My sincere thanks to the entire Matthews team!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear our Team took great care of you! We truly appreciate your business and feedback!

Very nice people thanks for the help and vehicle not so

Very nice people thanks for the help and vehicle not so pleased with trade in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and feedback. If you'd like to learn more about your trade value, please don't hesitate to reach out to General Manager, Mike Gottlieb at 607-729-6261.