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Matthews Import Center

(898 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Mike was fantastic from start to finish, made our car

Mike was fantastic from start to finish, made our car buying experience the best ever. He was very friendly, most helpful and so knowledgable - answering our questions, and getting answers for us when he couldn't. He was professional at all times, but delightfully folksy and humorous, always making us feel welcome and like valued customers. He explained the features of our new car, giving advice and guidance, welcoming us back whenever we might have questions or concerns. It was a wonderful experience. We would recommend him to anyone looking to buy a new or used car. He is without doubt, the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new ride and thank you for your business!

Consumer response

Thank you! Wishing all the staff at Matthews a happy, wonderful, prosperous New Year full of love, peace, and all good things!

Lew is an awesome car dealer, give him a raise.

Lew is an awesome car dealer, give him a raise. Very helpful and takes his time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear Lew took great care of you! We appreciate your business and the perfect review!

Friendly and thorough service.

Friendly and thorough service. Can always rely on positivity, care and timeliness. Thank you for your attention.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the perfect review and your business!

the service was right on, had an appointment, they said

the service was right on, had an appointment, they said how long it would take and they were right

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews! We appreciate the great review and your business!

Honest and upfront with services needed and required.

Honest and upfront with services needed and required. Easy pick up and experience with my appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and the great review! If there is anything more we can do in the future to provide a better experience please don't hesitate to reach out.

Joe Nugent and Cole Sevey were excellent along with the

Joe Nugent and Cole Sevey were excellent along with the whole Matthews team that's why my wife and I bought two cars in seven weeks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear you had a great experience with Joe & Cole! We appreciate your business and the great review!

Don't know who Scott Stica is, but Bill Allen was

Don't know who Scott Stica is, but Bill Allen was extremely helpful in the purchase of our new car. He continues to follow up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you had a great experience! We appreciate your business and the great review!

Fast service on any problem.

Fast service on any problem. Friendly service personal kept me up to date as to what they found and fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Modern surrounding.

Modern surrounding. Everyone is extremely courteous and friendly. Suburus will be our go to vehicle going forward and this dealership is part of the reason.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and the awesome review!

The Service team was very helpful and courteous.

The Service team was very helpful and courteous. My appointment started on time and I was kept informed of progress.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews! We appreciate your business and the great review!