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Matthews Import Center

(898 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Mike McNeal made the experience so easy and pleasant.

Mike McNeal made the experience so easy and pleasant. He is knowledgeable, articulate, genuine, and trustworthy. Not to mention entertaining. A+++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mike is the best and we are glad you agree! Thank you for your business and the great review!

Brad is amazing he is the sales manager & will go the

Brad is amazing he is the sales manager & will go the extra mile to make you happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Brad is a great guy and we're glad to hear he took great care of you! Thank you for your business and the perfect review!

It was very relaxed atmosphere.

It was very relaxed atmosphere. We felt welcomed but not pushed. They took the time to explain everything to our satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Great experience.

Great experience. Sales person (Kyle) was very knowledgeable about Subaru vehicles and helped me to make a great choice. Financing (Cole) was quick & painless. Would definitely recommend doing business with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new ride! We're glad to hear you had a great experience with Kyle and Cole and we truly appreciate your business!

My experience was fast and easy.

My experience was fast and easy. Love that the communication & walk you to the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Very efficient service staff - Wayne.

Very efficient service staff - Wayne. service department made sure that all my car needs are met

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A great bunch of professionals who make the process easy.

A great bunch of professionals who make the process easy. Thanks to Joe Nugent and his supporting cast.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you had a great experience with Joe! We appreciate your business and the perfect review!

Working with Kia was Very professional, their sales

Working with Kia was Very professional, their sales people gave excellent service . highly recommend. Would go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your business and the great review!

I wasn't happy my first visit when my recall replacement

I wasn't happy my first visit when my recall replacement part was nowhere to be found and I wasted 1.5 hours there (after waiting 2 months for my appt). But when they finally got the part in, I only had to wait 2 weeks, and they took my car in as soon as I arrived and I was out within an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear we could turn your experience around and we apologize for our previous errors. We appreciate your business and the perfect review!

Top notch, professional, kind and friendly service.

Top notch, professional, kind and friendly service. Very knowledgeable. Explained everything very thoroughly. They answered all my many questions honestly and respectfully. Made me feel very comfortable with my purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new ride! We appreciate your business and the perfect review!