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Matthews Import Center

(898 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Inspection and service department be in under an hour

Inspection and service department be in under an hour with no fuss. Smooth and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Excellent customer service , Dalton was pleasant and

Excellent customer service , Dalton was pleasant and efficient. Look forward to more purchases in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Everyone was very knowledgeable, helpful and friendly.

Everyone was very knowledgeable, helpful and friendly. They went out of their way to help us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

I recently bought a Subaru Crosstrek from Matthews, and I

I recently bought a Subaru Crosstrek from Matthews, and I had a wonderful experience. The salesperson, Lee Brown, was extremely helpful and knowledgeable. The entire process was very smooth. I would definitely recommend Matthews Auto and Lee Brown to anyone looking to buy a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Fast service and great staff.

Fast service and great staff. Michele went over everything thoroughly with the service that was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Subaru is a great automobile and Matthews is a great

Subaru is a great automobile and Matthews is a great dealership. All the personnel there are about customer satisfaction and above and beyond to assure it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Excellent experience!

Excellent experience! Lee was very helpful and knowledgeable and answered any questions that we had. He had everything ready the day that we picked up our new car - all phases of our purchase went smoothly - Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

It has always been a pleasure to deal with Mike and Cole

It has always been a pleasure to deal with Mike and Cole and is a major reason that we continue to deal with Matthews. We are always greeted by both when we are in the building and like to consider them as friends. The service department has treated us well when we have brought any of our vehicles in for routine maintenance, and, since we live about an hour away, get us in and out fairly quickly. We have formerly purchased Mazdas and now a Subaru but have also found two F-150s here as well. Always a pretty good selection to chose from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued business! We're so glad to hear that Mike and Cole always provide you with a great experience.

Great experience!

Great experience! Very helpful and knowledgeable. Helped us get the interest rate we were looking for!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Very attentive and understanding.

Very attentive and understanding. Bill Kalka took the amount of time with me that I needed to choose the RIGHT CAR for me. Scott was good to work with as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!