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Matthews Import Center

(898 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Been here a few times.

Been here a few times. Certainly wouldn't come back if I wasn't happy.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Purchased our third Subaru from Mathews, salesman Bill

Purchased our third Subaru from Mathews, salesman Bill Allen was great to work with and made the transaction easy. We also have had great experiences when we bring the car in for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued business and the great review!

Consumer response

No problem, see you soon

He was very polite and kind and even came out before we

He was very polite and kind and even came out before we left to clear the information saying that it still needed service

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that Jamal took great care of you! We appreciate your business and the great review!

We had a great experience at the dealership.

We had a great experience at the dealership. They didn't charge any nonsense fees or try to push us to buy. Mike McNeal was very helpful & supportive throughout the whole process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Welcome to the Matthews family! We're so glad that Mike took great care of you!

It is great.

It is great. I know many of the people. All of them are helpful and gracious to me. When I have work done I am always informed about what they did and what they found.. Great place to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and the great review!

Kyle was every helpful showing my price range of vehicles

Kyle was every helpful showing my price range of vehicles to choose from. Enjoyed the process of buying a car I bought a Kia Seltos not a Subaru. It wouldn't let me change it in make.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're co glad to hear that Kyle took great care of you! Enjoy your new Seltos and welcome to the Matthews family!

The entire experience was great!

The entire experience was great! All staff were super friendly and Rich French found the car with all of my “must haves” in less than a week! Will definitely be back when time for a newer vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that Rich took great care of you! Congratulations on your new ride and thank you for choosing Matthews!

Great customer service.

Great customer service. Mechanic left the car clean and free from any dust, dirt, and greasy fiber prints :)

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Thank you for the great review and your business!

I must admit I was hesitant to look for a new car.

I must admit I was hesitant to look for a new car. It always sems that sales folks are all overwhelming, HOWEVER, I had an awesome experience at Matthews Subaru!! When I entered the showroom, no one came running right over. I asked a young man if I could see a salesman and he went ahead and asked Rich French to meet me. He is a fine young man who was very easy going and gave me the information that I was looking for. Rich found me the exact type of vehicle i was interested in, Subaru Forester Touring! When it was ready Rich took the time to go over options of lease VS purchase, the different options included in the new car and took me out for a test drive to make sure it was a good fit for me. I was introduce to Dillon Affatatto as the manager of sales I believe. He made me feel right at home and offered his card in case I needed anything. On the day of the signing I was given over to Cole Sevey as the finance manager. Cole gave me the all the details about leasing and got me all set, very smooth transaction for sure. I met other folks as well and don't recall all the names, however, the efficiency and great attitude of all the folks I dealt with let me feeling like I have a new family of friends that I can call on when I have any issues or doubts about my vehicle. I would definitely recommend the team at Matthews for anyone's needs on purchasing a new or used automobile. I am sure I will be using the Matthews dealerships for any and all my future cars!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Joe- Welcome to the Matthews family! We truly believe we have the best team and it sounds like they took great care of you! Enjoy your New Subaru and thank you for your business!

very caring and willing to work with us to achieve our

very caring and willing to work with us to achieve our goals for the best deal and highest trad value.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Matthews and the great review!