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Matthews Import Center

(898 reviews)
Visit Matthews Import Center
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I cannot say enough about the sales staff at Matthews.

I cannot say enough about the sales staff at Matthews. Both Bill and Brad at the Kia dealership, and Mykal at the VW facility were fantastic to work with. They went out of their way to be helpful in our recent purchase, and based on the support we got, we'll certainly look to Matthews again when we're in the market for another new car. Our sincere thanks to all three of them for everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Timothy- We're so glad to hear that our Team took great care of you! We truly appreciate your business and hope you enjoy your new ride!

Great experience.

Great experience. They explain everything very thoroughly and are great to work with. Could not be happier

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

They do wonderful job and very friendly people and great

They do wonderful job and very friendly people and great help. They have very nice places and free snacks too I will be sure come back again if I need. I love my suv that great chosen thank you very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that our Team took great care of you! Congratulations on your new ride and enjoy it!

We had a good experience from ordering to receving the

We had a good experience from ordering to receving the vehicle. No complaints from us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Last time I ever go there ever terrible service terrible

Last time I ever go there ever terrible service terrible customer service terrible communication never again not worth driving the 40 miles

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service and wait time was excellent Joel’s help was

The service and wait time was excellent Joel’s help was great like away thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I love my car!

I love my car! Thank you for your time. Mike was fun and made the experience a lot of fun. Thanks again for everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very friendly & easy to deal with Location is convenient

Very friendly & easy to deal with Location is convenient Selections are numerous Nice facilities to deal with or wait while visiting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

Consumer response

Appreciate your response Hope to continue our business relationship

Thank you so much for repairing my Subaru.

Thank you so much for repairing my Subaru. The Service Advisor Zach Carlson was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear you had a great experience with Zach! Thank you for your business and the great review!

Efficient, good inventory and service.

Efficient, good inventory and service. Delivery do e when I was promised. Car was prepared as expected

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!