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2024 consumer dealer award
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2024 consumer dealer award

Reviews

(767 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Orchard Park from DealerRater.

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Matt in service was fantastic with the repair of my

Matt in service was fantastic with the repair of my vehicle. I was always kept in the loop and knew every step of the way what was going on! Appreciate all the help and would recommend anyone there for service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I have bought several vehicles from this dealer over the

I have bought several vehicles from this dealer over the last 25 years dealing with my salesman Joel Schmitz it’s so easy and convenient to purchase a vehicle he’s a true professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Ryan Smith and Tyler George came through on all my

Ryan Smith and Tyler George came through on all my requests for a vehicle and delivered to me sooner than expected. It was so easy doing business with them and they were very patient with me, but pressed on to get what I wanted. I would definitely recommend them to anyone in the market.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The service representative was able to fit me in for

The service representative was able to fit me in for service in a pinch when I showed up a few days earlier when a problem occured with my car. In and out with completed service as promised even though they were busy. Very much appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very friendly and prompt excellent service.

Very friendly and prompt excellent service. Madison made sure all my needs were met and everything went well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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We had excellent service from everyone at West Herr.

We had excellent service from everyone at West Herr. Joanna was helpful, understanding and very easy to talk with throughout the buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great personal and and easy to talk to Phil and Tatiana

Great personal and and easy to talk to Phil and Tatiana great representatives of West Herr also Frankie Torrrs was knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Madison went above and beyond for me , she is a service

Madison went above and beyond for me , she is a service team manager and helped me out more than anyone could have and should have and it was deeply and sincerely appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very informative very professional kept me informed

Very informative very professional kept me informed throughout the entire process Very courteous very kind

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great dealer to take care of my vehicles friendly people

Great dealer to take care of my vehicles friendly people not long wait times for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.