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2024 consumer dealer award
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2024 consumer dealer award

Reviews

(766 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Orchard Park from DealerRater.

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I brought my 20 year old daughter here to buy her first

I brought my 20 year old daughter here to buy her first truck on her own, with her own money that she has been saving for this exact purchase. We could NOT have asked for better service! Tyler George was amazing! He knew exactly how to talk to her, he told her everything she wanted to know about everything, he made her feel comfortable and not pressured to choose anything she didn’t want. When she went to pick it up he had it ready with a giant pink bow, she called me on the way home and told me her head hurt from smiling so much! She is in love with her new Silverado and will be a West Herr customer for life!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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First time using West Herr Chevrolet for service on my

First time using West Herr Chevrolet for service on my 2022 Traverse. Great, quick service, oil change & tire rotation in less than an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My wife and I have used Jennifer Wager for our last 5

My wife and I have used Jennifer Wager for our last 5 vehicles and she has been absolutely wonderful. She is always accommodating and is very easy to work with. Also, Cory is finance did a wonderful job shopping around to get us the lowest interest rate available. We won’t be going to another dealership anytime soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tyler and Phil made the deal work!

Tyler and Phil made the deal work! Definitely would work with them again appreciate the hard work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car leasing experience ever.

Best car leasing experience ever. Tom Mistretta was friendly, professional and went above and beyond to help me get the SUV I wanted and at a great price. Tom and West Herr will definitely be my only choice one the future. Jordan Tasker helped finalize my purchase with the paperwork and helped me get familarized with all of the SUV’s details. Very kind, patient, friendly young man. Thank you Tom and Jordan! I will definitely recommend Tom and Jordan and West Herr Chevrolet to all my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Linda, We're so happy to hear this! Thank you for choosing West Herr!

Philip and Tyler worked hard to get the deal done in the

Philip and Tyler worked hard to get the deal done in the short time period I had

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They were very helpfull and very easy to work with and

They were very helpfull and very easy to work with and made my decision to get a new car very easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent got me just what I wanted with the down payment

Excellent got me just what I wanted with the down payment I wanted and took his time with me very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ariel, We're so glad to hear this! Thanks for choosing West Herr!

Ross and Barry helped us very much.

Ross and Barry helped us very much. We had just gotten a new car but it didn’t work out well in the winter and just wasn’t what we were used to. They both helped us get into a new car that works for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Couldn't have been been better.

Couldn't have been been better. Zach Amato was so helpful, friendly, knowledgeable! Your facility is welcoming and clean. Nick made the paperwork easily understood. The whole process of purchasing a new car took a while, but the staff made sure I was comfortable and knew what was going on

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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