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Reviews

(3,071 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Consistently good service equals happy customer

My 2016 Subaru Outback’s battery conked out today. My husband jumpstarted the car, and I called West Herr Subaru. The service there in my experience has consistently been excellent. Today was the same. An appointment was made and a new battery installed. Mike in the service dept was professional and courteous, and the wait wasn’t long. Thanks West Herr.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you!!

I'll travel for great service techs

Bought my first subaru here, decided to buy my 2nd from another dealer as they are closer to my home. BIG MISTAKE! After a year I'm done with the other dealer and I'll travel for West Herrs great service department! The other dealer could not fix a problem I had with a window since day 2 of ownership, West Herr did it in an hour! I'm staying here with knowledgeable techs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you!!

Best Subaru service in western New York, believe me I...

Best Subaru service in western New York, believe me I tried the others! Fixed an issue I've had since day 2 of ownership in an hour, the other dealer kept telling me they fixed it but they didnt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you!!

Joel and Lyndsey were extremely helpful and knowledgeable...

Joel and Lyndsey were extremely helpful and knowledgeable on my purchase and made it an easy process and coming from someone who hates buying cars, I would recommend them .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you!!

This was my 3rd Subaru from West Herr and they always...

This was my 3rd Subaru from West Herr and they always take great care of me. Lindsay W is very knowledgeable , professional and I highly recommend her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you David! We appreciate your support!

Always courteous, professional and friendly. Thorough...

Always courteous, professional and friendly. Thorough with their service and my car always is cleaner after the visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you!!

Paul Misciagna at West Herr Subaru in Orchard Park NY was...

Paul Misciagna at West Herr Subaru in Orchard Park NY was extremely helpful and efficient in the sale of my new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you!!

West Herr rocks

I had unexpected repairs that I wasn’t able to fix, instead I decided a trade in would be my best option. The entire dealership made this experience as quick and as easy as possible. I really appreciated my service advisor Todd for his kind help and Lindsey, my salesperson, was amazing and made this stressful experience an ease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Emily!!

Efficient. Got everything completed in a short period of...

Efficient. Got everything completed in a short period of time and provided me with full report.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Sally!!

Consumer response

You’re welcome

Great Service

Always great service with West Herr Subaru. They are friendly and fast yet always have time to see that all my vehicle needs are met. Thank you Mike Z. For getting me in and out quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Dawn!!