Skip to main content

West Herr Subaru

(3,201 reviews)
Visit West Herr Subaru
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–8:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award
New (716) 508-4573 (716) 508-4573
Used (855) 290-2784 (855) 290-2784
Service (855) 290-2827 (855) 290-2827

Reviews

(3,201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

Want to share your experience with this dealership?

Write a review

Terrific service

Was scheduled within a day and had rear brakes replaced same appointment. Incredible service and communication. Todd was thoughtful with repair options. Highly recommend West Herr Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Cindy! we appreciate your business.

I had my Ascent serviced today and it is always a very

I had my Ascent serviced today and it is always a very courteous and very friendly Atmosphere!! As I waited for my car to be serviced, I spoke to a few of the other people in the customer lounge and it seems everyone agrees that they love their Subaru Cars!😁 I had opportunity to try the deluxe coffee machine and WOW!!! The coffee was GREAT! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you!! Stop by anytime for a refill!

Great service dept

Went there for an inspection this morning, Mike was great, I received a text message saying I could text him or review the progress with my car and I was in and out quickly. That was very appreciated 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks Cheryl!

AWESOME!!!!

Great service! Staff. Was very professional and curious. I purched all my cars with Subaru and also recommended friends to purchase cars & get them serviced!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks Diane! We appreciate your support!

Awesome!!!

Came in for an oil change & tire rotation. Car done when promised. They also washed my car. I am very pleased and will continue to come here for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Lynda and we appreciate your business!

Sean is your guy!

I started my hunt for a new car back in February. I went to Sean at West Herr Subaru with some questions about a trade in and where to go from there. He was very knowledgeable about multiple different brands and vehicles. He showed me multiple cars with the exact specifications that I wanted, had answers to any and all questions, and never made me feel pressured for a sale. Sean went above and beyond and made the entire car buying process smoother than I could have imagined. If you’re looking for a car, I highly recommend Sean

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

HI Laura! We appreciate your kind words and your support! Enjoy your new Subaru.

The West Herr Subaru is wonderful to deal with.

The West Herr Subaru is wonderful to deal with. They are always courteous and helpful. They give me updates and always get the work performed in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and support!

Great service

Had to take my Subaru in for inspection and front brakes and pads. The service is always great and they are courteous and helpful. I have dealt with Todd Nicosia before and he is always great to deal with. This is only dealership I will use. I have purchased cars from other dealerships and they don’t match up to West Herr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Mary! We appreciate your support.

Let Gretchen at West Herr introduce you to Subaru.

My sales person Gretchen Peterson at West Herr was wonderful to work with,as well as her support staff. Gretchen seemed to really grasp early on what was important to me in the process. She also was proactive keeping me informed where everything stood once I decided to order my 2022 Crosstrek Sport. I also required some accessories from the parts department,which she just handled for me,which was very convenient. She can expect my returned business down the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Kevin! We hope you enjoy your Crosstrek!

Customer for Life !

This team made my car purchase effortless. Abbey was professional , very knowledgeable and courteous .She was also so flexible with my changing schedule. This was my first experience at Subaru , They have made me a customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Judi! We are so excited your experience went well! We appreciate your support.