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West Herr Subaru

(3,201 reviews)
Visit West Herr Subaru
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–8:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award
New (716) 508-4573 (716) 508-4573
Used (855) 290-2784 (855) 290-2784
Service (855) 290-2827 (855) 290-2827

Reviews

(3,201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Great experience at West Herr Orchard Park Locatio

A great experience. They made buying a new vehicle so easy. I highly recommend going to see Noah he’s a great sales rep, and Will lookout for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Tiffany! We hope you enjoy your new vehicle!

Great Service Experience

Elizabeth Brennan was outstanding! Helpful and professional. She made it an easy, efficient experience. Provided an update and made necessary suggestions. It was completed on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Kathy! We will commend Elizabeth for a job well done.

Always a Good experience

As a widow , buying a car alone, it’s a challenge! Mary Jane and Ryan made it easy and treated me very well. I have been buying cars from West Herr for over 15 years. I trust this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Patricia! We hope you enjoy your New Subaru.

Todd explained what the service entails and called me for

Todd explained what the service entails and called me for updates and options. I knew the general price and time frame at the start of the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your kind words and business!

I had the best experience with Noah & Brian from West

I had the best experience with Noah & Brian from West Herr at Orchard Park location. They went above and beyond to find me the right Vehicle within my price range. Great experience highly recommend you go see them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you! We appreciate your kind words and feedback.

Every time I bring my car there frank and everyone else

Every time I bring my car there frank and everyone else goes above and beyond to help. It is a very nice experience. They make me feel like part of the Subaru family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank You! We are glad your service was excellent.

My salesman was knowledgeable, helpful, and very

My salesman was knowledgeable, helpful, and very personable. He made the experience easy and clear. I never felt pressured. I thought he was thinking about my needs not his. He helped me understand all the “bells and whistles” of my new car in an easy way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank You! We hope you continue to enjoy your new vehicle!

Treated like family

I had a great experience buying my car last year- yesterday I brought it in for an oil change and inspection- I was treated like I was family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Jeff! We are always available for Sunday dinner if you have extra!

Outstanding Service

Outstanding service! It was quick and the services were done efficiently and explained to me when finished.My appointment was made easily on line at West Herr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Kate! We appreciate your support.

I was satisfied and would buy there again

Shawn the salesman was helpful and pleasant to work with Z the sales manager did everything he could to make us happy with the car we selected and we purchased a car I would recommend the dealership to family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Dominic! We hope you enjoy your new vehicle.