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Reviews

(3,071 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Staff is pleasant, make you fell relaxed. They are prompt...

Staff is pleasant, make you fell relaxed. They are prompt with their service and take time to explain things to you. They are easy to talk to

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was very nice, kind, and happy. Would...

Everyone was very nice, kind, and happy. Would definitely come back, and recommend anyone to shop there. I had the best and easiest experience! 😉 Very appreciative

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Patient and low pressure

They took the time to overcome registration challenges on my trade in to get me in a vehicle I love. Took over 2 weeks but we got it done. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent sevice and responsiveness. Very professional...

Excellent sevice and responsiveness. Very professional from start to finish. Used both sales. Was a good all-round experience. Will contine to use in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and good prices. The salesperson I dealt...

Great service and good prices. The salesperson I dealt with, Brad, was extremely helpful and accommodating. He got me exactly what I was looking for within a day and he was extremely friendly. The finance manager Jim was a pleasure to work with as well and went above and beyond to find me the best APR for my loan. I highly recommend this dealership for your next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Oil change

Great work. Never had a bad experience with this dealership. Just wish it was a bit closer to my home. Wish the shuttle returned as a service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service and Employees

Had a very pleasant experience at West Herr Subaru. Paul Naum took great care of me from start to finish. Not only did I get a great deal on my new car I felt like I knew Paul for years. He definitely went out of his way for me. I'll be back in 6 mos for my first check on my new Crosstrek. I would definitely recommend West Herr and Paul Naum as your sales consultant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Please count how many stars and then you will be able to...

Please count how many stars and then you will be able to know my rating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First experience a very good one. Frank was courteous,...

First experience a very good one. Frank was courteous, respectful, friendly and open to the questions I had about my complimentary telematics upgrade and how to update my maps. Absolutely no hassle getting a loaner for the day. Work was completed on time and correctly. There was no attempt to upsell any additional work. At no time did I feel belittled or disrespected, as I had with local GM dealers. All information was correct, organized and efficient. West Herr wants and appreciates your business and I felt valued as a customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great First Service Experience w Frank

First experience a very good one. Frank was courteous, respectful, friendly and open to the questions I had about my complimentary telematics upgrade and how to update my maps. Absolutely no hassle getting a loaner for the day. Work was completed on time and correctly. There was no attempt to upsell any additional work. At no time did I feel belittled or disrespected, as I had with local GM dealers. All information was correct, organized and efficient. West Herr wants and appreciates your business and I felt valued as a customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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