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West Herr Subaru

(3,201 reviews)
Visit West Herr Subaru
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–8:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award
New (716) 508-4573 (716) 508-4573
Used (855) 290-2784 (855) 290-2784
Service (855) 290-2827 (855) 290-2827

Reviews

(3,201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Service dept is 👍 great

Service dept is great. That's why I stay with the dealership. Service does great work & are friendly. Frank Gengo & crew were on schedule & I made it to work on time. thanx👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First service checkup West Herr Subaru

The first service check up for my Outback. Frank and his team were awesome. Efficient, thoughtful and personable. Drive right up into the service garage super convenient. West Herr does it right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always great service from the front of the store, to...

Always great service from the front of the store, to parts, to the service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Leaving Happy

Sam went above and beyond when helping me find a new car. I wanted something AWD for the seasons changing and Sam pointed me right toward a Subaru. I love it! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service!

Service was for a factory recall; Frank had the paper work in hand on my arrival; he directed me to another member of the service team to get my loaner vehicle. The work was completed ahead of the projected time. Very satisfied! Thanks Frank!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience

Was really please with how everything worked out for us. Quick and easy with everything at the dealership. We came back the next day and took the car home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

Todd is excellent to work with. He always takes time to explain any work that needs to be done. If you need a service location for your Subaru, I recommend WestHerr Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Brandon at west Herr Subaru was awesome. He went above...

Brandon at west Herr Subaru was awesome. He went above and behind. He listen to what we want and was looking for. Left with our car same day

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great cars. Great service. They accommodated all my...

Great cars. Great service. They accommodated all my needs. Also great follow up making sure i am all set.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Best place to buy a car and the best service ever....

Best place to buy a car and the best service ever. Because of the distance we received consierge service and setup, delivery, and overall service was the best we've ever had. Thanks, W/H!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.