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2025 consumer dealer award
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Reviews

(3,113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Wonderful experience

Loved our salesman Devonte he was super helpful. Our only issues were that they didn't fill the gas tank. Love our new car!! 😁😁 thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2018 crosstrek purchase

came back to west herr for my 6th subaru. worked with Tony Chimera for the last two and will for the next. he’s great! thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional, easy to work with.

My experience with West Herr was great. They were patient with me and helped me find exactly what I was looking for. The staff there were able to answer all the question's I had and explain everything in detail to me. There was a small discrepancy when printing the paperwork but that was handled quickly. I would highly recommend them to friends and family. My salesman was Mike Monzyk. He was great to deal with, and can help you out too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Subaru outback

Could not of had a better salesperson than Sal. He covered everything and was honest,trustworthy and very professional we would recommend the dealership to all looking for a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kerry was the best!

Absolutely go back! Best experience! Very easy to work with and very friendly and knowledgeable. I love my Subaru and will tell all my friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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RUN AWAY

If I could give it a 0 I would. After purchasing a 2012 Subaru that was supposed to be great it's been xxxx. In 3 months I have a bad transmission, replaced struts, wheel bearings, every light, have bad connections where half of the interior lights don't work, and can barely start it most of the time. Thanks a lot Subaru. It would've been nice if they were honest. My mechanic who had been doing this and specializes in Subaru's told me there is no way they couldn't have known what was going on with the car. Don't trust them. To add more harm today I found out it needs a new timing belt as well. IT HAS BEEN OVER $3000 IN REPAIRS!!! Ridiculous. NEVER BUYING FROM THEM AGAIN!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Taking truck shopping to the next level!

Amazing process! From the start to finish I can?t say enough good words about this dealership! I?ll be back for future vehicles without a doubt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing!

I was in the market for a used car and saw one I liked at westherr subaru. It was priced at a wonderful price and my salesperson Chris Duffey showed me the carfax right away. Everything was seamless and quick. I recommend westherr to everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Service!

Awesome service again from Chris Duffey. He has helped myself and a lot of my friends and family into not just Subaru?s but other makes and models. I?ll never hesitate to recommend him if anybody is looking for a new or used vehicle, thank you West Herr and Chris Duffey!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Another great West Herr Subaru

I have purchased many Subarus at West Herr. As always Amanda Westley and crew does a great job for me and I love love my new car!gal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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