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West Herr Subaru

(3,201 reviews)
Visit West Herr Subaru
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–8:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award
New (716) 508-4573 (716) 508-4573
Used (855) 290-2784 (855) 290-2784
Service (855) 290-2827 (855) 290-2827

Reviews

(3,201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Happy Customer

Good people, good cars, good service, and good prices. I'm a repeat customer and continue to be a happy customer. Thank you Lindsay and Dominic!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Davonte Shannon awesome salesman

Davonte is great, we have bout 3 used vehicles from him in the past year. Top notch guy. I would recommend to stop or call and ask for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer

Great sales person kept in close touch during process Charles Hewitt . Found the new car we were looking for returned our leased gmc to the dealers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a used Chevy at a Subaru dealership

This place was really nice and inviting. The salesman went above and beyond to help me find exactly the car for me. They also have a free coffee and latte bar and offer free snacks in the waiting area. 10/10 would buy from again. My only gripe is that the bathroom was out of order.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service With Care

The appointment was confirmed. The vehicle was dropped off on the evening before the appointment. The work was completed ahead of schedule. The dealership texted me prior to completion and on completion. Communication was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Amanda

Worked with Subaru for years people are always accost pleasant working with Amanda and Allie. Subaru are always reliable. This is my 4th and my last one I owned for 14 years.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Purchased a new Subaru from Sophie at west herr. Car is fantastic and she went through everything to make sure I was comfortable with it all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Andy and Chris Duffey where amazing. They where funny and...

Andy and Chris Duffey where amazing. They where funny and knowledgeable! West Herr is the best! They gave me a lot of info regarding the Cadenza and Legacy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My First Subaru

Purchased a 2020 Forester, my first Subaru, and the buying experience could not have been any better. Lindsay Wiepert was an absolute pleasure to work with. She's incredibly knowledgeable about all things Subaru and made the whole process painless. My sincere thanks to Lindsay and Brandon for taking such good care of me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service knowledgable people always attentive. Never...

Great service knowledgable people always attentive. Never a problem obtaining a convenient appointment. Clean comfortable waiting area with charging ports for phone or laptop, coffee, and TV.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.