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West Herr Subaru

(3,201 reviews)
Visit West Herr Subaru
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–8:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award
New (716) 508-4573 (716) 508-4573
Used (855) 290-2784 (855) 290-2784
Service (855) 290-2827 (855) 290-2827

Reviews

(3,201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Amber Trost was superb - so helpful in every way

Amber took time showing me all the forester features, negotiated a deal without pressure, and provided the best experience I have had buying a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service as always!

The entire service team does a great job and gets you out quickly! Todd completed my oil change and fixed a glitch in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2019 Subaru Forester

Car rep spent a lot of time going over car with us. It’s our first Subaru, so we had a lot to learn. Pleasant experience, no pressure. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Subaru

Had a great experience at West Herr Subaru for a second time in a year. They were great at finding me exactly what I wanted. Purchased a new Forester which I love. Lindsay was wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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TOP Notch salesman at west herr subaru

Charles Hewitt was awesome and put the extra in extraordinary. He was honest, patient, informative and never pressured me in leasing a vehicle which I would not be happy with. We spoke on the phone before I went to the dealership and answered all my questions and concerns I had at that time. If you really want a salesman who cares about you and helping you make the right decision, then I recommend CHARLES Hewitt. He's the ONE you should see.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Recent Car Buyer

I just purchased a used car from Charles Hewitt, and I must say it was a fantastic experience. Charles was a very knowledgeable guy who knew the answer to pretty much anything I asked. When he didn't know something, he followed up with an answer in a very timely manor. I would recommend him to any friend looking to buy a car in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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2020 Ascent

Sal Sorrento and Noah Theis are awesome! Great car- great service - West Herr rules!! The Subaru Ascent is the perfect car- loaded with technology and safety features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome!!

Chris Duffy was awesome for my first car purchase! I bought a used Subaru and he made the entire thing easy and effortless. I’ll send all my friends his way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love this car

West Herr Subaru/Kia staff was amazing. Love my new Outback! Will see them next time around for sure. Go see Amanda for your next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Joe New Car

Justin was very helpful in my car buying process. I would def recommend this dealer to a friend. Thank you West Herr for being the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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