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Basil Resale Center

(342 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
(716) 405-5653 (716) 405-5653

Reviews

(342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Basil Resale Center from DealerRater.

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Wonderful car selection, great friendly staff.

Wonderful car selection, great friendly staff. Could not be happier with our experience there. And LOVE our loan rate and formerly owned car. Avian Tirado, Sales Rep and Chris Turchiarelli, Finance Mgr each REALLY heard us (my husband and I). Very pleasant friendly atmosphere in the place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are so happy to have been able to help you Christina!

Thank you to avian & Johnathn for your wonderful service

Thank you to avian & Johnathn for your wonderful service in Helping get this great car for our son . Your kindness and professionalism is outstanding. We are very happy to have met you both. Happy New Year 🎉🎉

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

You are welcome! We are so glad that Avian and Johnathn were so helpful!

The process was quick and efficient and Avian was

The process was quick and efficient and Avian was extremely helpful with the entire process.Ill definitely continue to go there in the future.highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that you had great service with Avian!

I wouldn’t go anywhere else they have great service and

I wouldn’t go anywhere else they have great service and they treat you like family and the most amazing part of my visit was Ms.Cherish she is such an amazing person and very helpful and knowledgeable she is the Best! Thank you Cherish and the Basil Family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and kind words about Cherish!

This is my third car from Basil Resale and the dealership

This is my third car from Basil Resale and the dealership gets better and better each time. Salesman Austin is a tremendous person and a great sales person. I liked a car a lot but needed more time before I could buy it. Basil put a hold sticker on the car and held it for about two weeks. Who does that? Basil Resale and Austin. I drove the car home today and couldn't be more pleased with my purchase, Austin and Basil Resale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Austin is the best! Thank you for your business!

Darius was our salesperson.

Darius was our salesperson. He went above and beyond what was required. He is the best, courteous and efficient. I recommend both the dealer and Darius.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for that great review on Darius! So glad you had a great experience!

Customer services was awesome.

Customer services was awesome. Thank to Austin for making this purchase so easy and smooth he was very patience and helpful .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!

Patrick is honest, fair and wonderful to work with -

Patrick is honest, fair and wonderful to work with - highly recommend the resale center on Sheridan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review!

I worked with Patrick, Jake, and Bailey on purchasing my

I worked with Patrick, Jake, and Bailey on purchasing my vehicle and they were amazing ! They were attentive, kind, responded to all of my questions quickly, and offered superb customer service with a smile ! They made me feel right at home and I am so glad that I chose to buy my car from this location! When you go to Basil On Sheridan Drive ask for these 3 amazing guys! they will take great care of you and make sure that you feel seen and heard ! They’re not like other dealerships that are just looking for a sale. They make you feel right at home! I’m very grateful to have worked with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Patrick, Jake & Bailey!

Everyone was great!

Everyone was great! Wonderful customer service very helpful with my purchase. Thank you! Especially to Cody & Chris

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 star review!