Reviews
Go see Christian for a car
Christian was very calm & soft spoken. He was young but very knowledgeable. He listened as I test drove each car and made adjustments to my selection accordingly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terrible experience from the day I drove off the lot!
Terrible experience from the day I drove off the lot! Took them 5 months to fix my check engine light. While that was being fixed at the Buick dealership my car was hit on the back bumper. They let me take my car home without telling me. I noticed it that evening went back the next day. They still have not fixed the damage they caused on May 22nd. Now my check engine light just cam on again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Service was quick (1 hr total).
Service was quick (1 hr total). Had an oil change and NYS inspection. Was told what was needed (not 4 inspection) but no pressure to purchase or add services. Staff is courteous, knowledgeable & friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and feedback of our team! We're thrilled to here that we were able to get you back on the road and on with your day and that you received excellent customer service! We look forward to being of service to you again in the future!
Good service, prompt and very professional, highl
Great service, excellent techs and great front desk service , went in for a oil change and tire rotation, service was prompt they told me it would be a wait it was no longer then 30 minutes before my car was pulled in
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The service department employees are friendly,
The service department employees are friendly, professional and courteous. Today I was in and out within a half hour
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and praise about our team! We are so glad that we were able to provide quick and efficient service to get you back on the road!
Jake and Justin were amazing!
Jake and Justin were amazing!! Justin really took the time to talk to me to see what it was I needed, and wanted in a car! Jake was financial part and he was a rockstar getting everything approved. Even helping me out a car seat in when my boyfriend disappeared. They made this process so easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review of our team! We're so happy to hear that Justin and Jake were able to provide you with excellent customer and that they helped you with the car seat! We look forward being of service to you again in the future!
Joe Falletta was a great salesman.
Joe Falletta was a great salesman. He was a pleasure to work with. He was patient with us while our insurance company was being difficult.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words and praise of our team member Joe! We're so glad that you had a good experience with us and we look forward to seeing you again in the future!
Very Professional
The service guys were great. Solved the problem and fixed. What more could you ask. Oh, they have a great attitude. This is the 10th car purchased from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review of our team, we appreciate you and your business! We are honored to have you as a part of our Basil Family and we look forward to being of service to you again soon!
Well let's begin with my last visit 2 weeks ago I asked
Well let's begin with my last visit 2 weeks ago I asked to speak with Jason Hughes and was told that he was in a meeting so I went on to voice my concerns with Patrick by the end of the conversation he stated that he will see what he can do about my issue. Let's see it's 2 weeks later I have not heard from Patrick nor Jason Hughes. Their customer service is really bad between 2 managers that should know better about following up with their customers' issues. I believe Jason Hughes just did not want to deal with me so he pretended to be in a meeting so unprofessional. I had given them both enough time to follow up with me so they should not be surprised that there getting a bad review hope they can learn from their mistakes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great Service and Experience with Service
Excellent service today. Ross is exceptional. Great communication. Explained everything in detail. He’s an excellent service manager. I would recommend Ross at Basil Resale Service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase