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Basil Resale Center

(342 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2021 consumer dealer award
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2021 consumer dealer award
(716) 405-5653 (716) 405-5653

Reviews

(342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Basil Resale Center from DealerRater.

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The best part of the experience was the approach to the

The best part of the experience was the approach to the deal. Austin was available to answer my questions and to assist my husband and I with our choice. After a few days, he reached out to see if needed more information during our decision-making process. Whenever I texted him, he responded promptly and professionally. This is the 2nd car I have purchased in the last 20 years from Basil. By far, this experience was the most positive. Special shout to Jake on the financing and getting me the best warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great review!

Stellar Salespeople and Service!

Stellar Salespeople and Service! This is our second purchase from Basil Resale, and we had an outstanding experience with Austin and Chris!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal Basil Resale customer and for the great review!

Salesman Ray Baller was so courteous and friendly.

Salesman Ray Baller was so courteous and friendly. He showed us multiple cars in my price range, explained things about the cars capabilities. He handled my sale professionally. I highly recommend him if you are looking for a new or used car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review-we agree! Ray is great!

They are very transparent, friendly and pay attention to

They are very transparent, friendly and pay attention to what customers want/need. Ray and Chris helped me walk out with our dream car from Basil Sheridan dealership with simple, swift and convenient way. Will definitely recommend family and friends to them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I have to say, I experienced the worst customer service

I have to say, I experienced the worst customer service in America today. I don't know how they've managed to stay in business for this long. When I called the service department, the lady who answered the phone did not seem to enjoy her job and did not want to listen to my concerns. She ended up hanging up on me." I like Sal to call me asap.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Darius was amazing to work with.

Darius was amazing to work with. He was not pushy and answered all of my questions making the trading process go so smoothly. Would highly recommend this dealership and ask for Darius. Very happy with my trade. :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very impressed with Basil!

Very impressed with Basil!! Bailey gave us such great service and took such good care of us to help me find my dream car!! Highly recommend Bailey if you ever plan on going in to check out cars!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was very pleased with my salesman and the whole

I was very pleased with my salesman and the whole process. Willing to work with you for the best deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had the pleasure of working with Jacob and he went

I had the pleasure of working with Jacob and he went above and beyond. He was very kind and understanding. I was able to walk out with a 2019 that I didn’t even know I wanted. Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful experience with Basil Resale.

Wonderful experience with Basil Resale. Austin did an amazing job getting the GM and Finance manager to understand my complicated situation and get me in a vehicle as quickly as possible. The whole team was great to work with. This is my third experience with Basil and you don't keep going back to a place unless you know they are going to take care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.