Reviews
They made it easy!
After having a terrible experience at another dealership where they did not fully disclose the add-ons in the deal, we were very pleased with the attention and respect we received at Hoselton.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Lori for the wonderful review! We hope you are enjoying your new vehicle!
Mike Holbein is a Great Sales Consultant
Mike Holbein is a very friendly, knowledgeable, and helpful sales consultant who made my brother's purchase of a used Camry a very positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing this great experience with our Pre-Owned vehicle department!
awesome experience
Bought a 2010 used Jeep Wrangler with Robert and everything went seamlessly. Couldn't have asked for a better experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks, Marissa! We'll be sure to share this with Robert. Enjoy your 2010 Jeep Wrangler!
Regular service call
brought my car in to have snow tires taken off and brake work - excellent service as usual and Paul is a very kind and great service advisor to work with. Will have to buy a new car soon as rust has damaged the frame so I will get this vehicle from Hoselton also.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Pat! We look forward to working with you in the future!
cpo rav4
my experience at hoselton was MUCH better than anticipated. got the car i wanted at a fair price. i hope any service i have done there goes as well. :}
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review, Jim! We're glad you enjoyed your experience!
Great car buying experience!
I have been purchasing cars for many years; this is my first car from Hoselton. Since I don't live anywhere near the dealership, my first contact with Hoselton was a phone call I made asking about a car I had seen on their website. The individual I spoke with, Sean, was very helpful and provided me with information over the phone I never expected to receive. I made an appointment at the dealership for the following day. I drove up and met with Mike Terenzi who could not have been more helpful and accommodating. My wife and I test drove the car I had inquired about. Mike told me to drive the car as long as I wanted so that I was sure this was the right car for me. He made the whole purchasing process very easy. He even offered to get the car serviced so that I could take it home that day. I felt I was being treated honestly and fairly by Mike and everyone else at the dealership including the business manager and the sales manager.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review! We are so happy to hear that you enjoyed your shopping experience at Hoselton!
GREAT SERVICE
I GOT AN APPOINTMENT THAT DAY FOR CAR WORK AND A QUICK SHUTTLE TO & FROM HOME! AND TREATED ROYALLY AND I RECEIVED A WARM COOKIE AND CHECKED OVER CAR AND CHECKED TIRE PRESSURE FOR FREE
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your experience with us, Pat! We're so glad to hear of your positive experience with James.
Out of State Purchase
I live in southeastern Pennsylvania and recently purchased a pre-owned 2014 Chevy Silverado from Hoselton over the Internet. The below market sale price of the truck attracted me to the dealership. Having never purchased a vehicle out of state, I was apprehensive but Dave Rogers and his team- especially salesman Mike Holbein and finance manager Mike Derks made the process seem routine and seamless. Hoselton gave me a fair trade-in value on my vehicle based on photos and discussions over the phone. I drove to NY to get the truck and the paperwork was in order and the whole transaction only took about 30 minutes. Hoselton was able to arrange PA sales tax payment and initiated the PA registration process. Overall an excellent experience and I would recommend Hoselton without hesitation. Joe N. Collegeville, PA
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your review, Joe! We're so happy to hear of your experience with Mike, Mike, and Dave at Hoselton. We will be sure to share this with them!
Oil Change
I had my oil changed - it was a very easy process from setting up an appointment online to driving into the service area. James Lawrence was very helpful in answering my questions and walking me through the process. He was also friendly and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for sharing your experience with us!
Thought i had a good experience
I should have know that the deal I got was too good to be true. I was trading in a leased vehicle with 2 remaining payments on it and was told that as long as there is no excess damage/wear on the vehicle that they would take care of all remaining payments. (there was no excess damage or wear) Well, a few weeks after I had my newly leased car I received a bill from my previous lease provider that in fact Hoselton did not pay off my remaining balance. After numerous calls and replies to me from the dealership, the response from Hoselton was that "they don't pay certain fees that are due at the end of a lease". To say the least, I am not very happy that I am stuck with a $300+ bill that was supposed to be taken care of.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Jay, I'm are sorry to about this. Please contact our Customer Service Manager, Christie, at christier@hoselton.com or 585-586-7373 and she will have this taken care of for you right away!