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(209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laurel Toyota from DealerRater.

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Was a wait but cleaned car too.

Fantastic dealer to get minor work done. Was a bit of a wait but they also detailed the car so it was worthwhile. 1 star for buying as I did not buy a car from them nor did they try to sell me one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New Vehicle Purchase

I bought my 4th vehicle from them recently. The Toyota products we had were dependable. Joe and the staff were very helpful in the sales department.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great over all experience

Travis from service was extremely helpful, got us in quickly for an appointment, the maintenance service was performed in a timely manner, and he called us once it was finished..will continue to have our vehicle served by them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Handled Professionally

I went in for regular service and a seasonal tire change, but there was a mixup that resulted in my tires not being changed. Fortunately, Travis arranged for a next day pickup up from my home and took care of everything. I also appreciate the complimentary wash during my appointments. Great and friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great repair of my Jeep Cherokee

The staff is so friendly and helpful. They had my Jeep Cherokee looking beautiful again! It wasn’t as long as I thought it would be either til I got it back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Service

My recent service appointment was quick and as always the service personnel were efficient and courteous, I have been dealing with Laurel Toyota for a number of years and have never had a problem with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service dept

Jamie is the best service advisor, gets me in and out quick. Always gets me scheduled when i need service.The techs are knowledgeable but also efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Do not take your car here

Please go elsewhere. These people do not keep you informed. They claim to find more damage than when dropped off. They upped the estimate without contacting us. They kept changing the Finish and pick up date. When asked to provide a picture of the supposed extra damage, it was not provided. When calling for an update, they got snippy. Had my car for nearly a month, I had to call twice for an update.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Laurel Toyotas service is quick and efficient-Jamie is very knowledgeable and friendly. Always schedules me when i need service last minute. And vehicle is always washed so thats a plus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Seamless Car Buying Experience

My recent purchase of a Toyota Corolla was an outstanding car buying experience. Doug Thomas was professional and provided great customer service throughout the buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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