Reviews
Excellent, knowledgeable staff with great customer
Excellent, knowledgeable staff with great customer service from start to finish. Special shout out to Scotty B., Scooby and Vikki for all their help with my most recent purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Always treated me fairly & provided top notch service in
Always treated me fairly & provided top notch service in a timely manner best dealership I have ever dealt with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have always experienced good service from them.
I have always experienced good service from them. They are very thorough and easy to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They have no loyalty to past customers.
They have no loyalty to past customers. Sold the car i wanted when i said im on my way down to put a deposit within a half hour. Was paying càsh also $42.000 Their word means nothing!
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
The only reason I gave them 4 stars is because I have had
The only reason I gave them 4 stars is because I have had a running disagreement with them ever since I have been dealing with them.According to Pennsylvania emissions inspection regulations if you drive less than 5000 miles between yearly inspections you are exempt, they still make you get it anyway. Other than that I have always found them to be courteous and professional and have never had a problem with their service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service with attention to detail.
Great service with attention to detail. Always treated me fairly and provided me with answers to any questions.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Took 2 1/2 months due to back order of parts, but
Took 2 1/2 months due to back order of parts, but excellent results & great staff
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I love the sales department at Laurel.
I love the sales department at Laurel. I have bought my last 5 cars from them. Recently I took my car in to be repaired after hitting a deer and the service was terrible. I was not kept informed about the progress on my vehicle and it took my insurance company calling to find out that after 30 days the repairs hadn’t even been started. I understand supply chain issues when it comes to getting parts, but some communication would have been helpful. What I was told and what my insurance adjuster was told regarding the repair progress were two very different things. I would have appreciated more transparency. I’m very disappointed with my experience. I never had any negative issues before this.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Very knowledgeable, caring and helpful throughout
Very knowledgeable, caring and helpful throughout everything in getting the best vehicle I have ever owned. Appreciate the continued support and care in service I get for my car. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very helpful and knowledgeable folks throughout process
Very helpful and knowledgeable folks throughout process of acquiring a new Tacoma. Very patient while I dealt with issues getting funds from retirement account. Yes, I’d recommend going here.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
