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Autohaus Lancaster, Inc.

(504 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome experience

Hernan was an absolute pleasure to work with. He did not pressure me in any way and seemed to be just as excited about my car purrchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience at Autohaus Lancaster with Hernan

Our experience at Autohaus and with Hernan was smooth, unpressured, professional. George was also very helpful and professional with closing the deal. Thanks to you both.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ask for Hernan

We just purchased our third Audi from Autohaus. For this most recent transaction we had the pleasure of working with Hernan. He was patient, attentive and really took the time to understand our needs and answer our questions. The process was smooth and we were very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought a second vehicle from Autohaus.

Bought a second vehicle from Autohaus. Hernan Diaz-Egg was our salesman. He treated us very well and listened to our needs when looking for a vehicle. I highly recommend this dealership and our salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great car buying experience

This was an overall great car buying experience! Hernan was terrific through the whole process. There was no pressure, and he was very knowledgeable and patient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hernan was great. Very professional.

Just bought a new Q7 and want to give a shout out to Hernan. It was a nice experience, and would I recommend the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5 stars

Today was my 2nd Audi purchase & I believe they have a customer for life…. My salesman Hernan was great & the whole process was once again easy! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hernan is the best!

I was lucky to get Hernan to reach out and set the appointment as my sales person. He had the car I was interested in waiting with my name on the windshield. I loved it. He was so knowledgeable & helpful and made this a quick & easy process! Sold!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer Centered Experience

An absolutely great experience. Highly recommend Hernan as a sales person. It was obvious and he and the entire team had matching me to a car that I would enjoy as their first priority. Customer Focused and no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love my new Q5

Great experience purchasing my first Audi from H. Great to work with. Have a very fair trade in. Thanks for all your help. Can’t wait to take my first trip in my new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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