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Autohaus Lancaster, Inc.

(504 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome Experience!

Purchasing a car should be one of the most enjoyable experiences next to buying a home, however it can so often become stressful. That was not the case here, my experience at Autohaus working with Hernan Diaz-Egg was outstanding! Hernan took the time to answer all of my questions, did not pressure me into making a decision and was an overall pleasure to work with from start to finish. I've purchased many cars over the years, and have dreaded going through the process, but Hernan has made the purchase of my first Audi an absolute joy! LOVE my new Audi too! Ask for Hernan, you won't regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Alan for the great review. I will be sure to share with H

Amazing experience

Hernan made this purchase a smooth process for us. His time, attention to detail and patience were superb and made the purchase of our Q5 well worth it. I would highly recommend stopping to visit him if you’re planning on making a decision to buy an Audi. You won’t be disappoint!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Mike for the great review! I will be sure to share with Hernan

Seamless and worth visiting

Hernan “H”, Colin and the team in the Audi area of Autohaus were so helpful and communicative. I had a complex trade to complete as part of my purchase and they and even the service department made the process easy for me. 11/10 recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Peter for the great review. I will be sure to share with H, Colin and the Audi team

H is great!!

We bought a BMW in December and immediately regretted the purchase. It was a beautiful car but just not for us. In talking with Hernan "H", he was able to walk us through what an exit strategy looked like and worked with BMW dealer to trade the vehicle in quickly so as to maximum its value. H spent countless hours with us first getting out of the BMW and then working to find the perfect Q5 for us. This is our 2nd new Audi in the last 3 years and H is the only person I'd buy an Audi from. He is fantastic and the dealership is extremely lucky to have him represent him. With H at Autohaus there's no need to go anywhere else!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Jim and Paula. I will be sure to share your comments with H

Great customer skills

Hernan, or H as he is called, helped us greatly as we decided what vehicle to buy. A true professional. He answered all our questions and always had time for us. The process of buying the car was smooth. Nice people work at this dealership. Buy a car from H and you will be well satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Walter and Betsy for the great review. I will be sure to share with H

Excellent experience

We first visited Audi Lancaster in November in search of a used vehicle within our budget for our daughter. We were immediately greeted by Hernan, who treated us with the utmost professionalism. Hernan was diligent on our behalf for over a month. We finalized a purchase just in time for a Christmas surprise. It was a smooth transaction and the vehicle is perfect. Highly recommend Hernan and this dealership and will most certainly return for future purchases. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great review Lissa. I will be sure to share with H

Customer Service Shines Brighter than my New Car

My family and I met Hernan “H” while inquiring about an Audi. H immediately assisted us professionally, answered all of our questions, and we walked out owning my dream car. Thanks so much, Hernan. Your hardwork and dedication to your customers really shines!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience with Autohaus and H

Had a very positive experience at Autohaus Lancaster. Hernan "H" was our salesperson and I can honestly say that he made the process as pleasant as possible. H did not pressure us at all and has a relaxed pleasant manner that really made the process stress free. H and Autohaus Lancaster really exceeded our expectations. H was completely transparent and made clear that he wanted us to be pleased with any deal that was made. He worked with his sales manager to offer us very good value on our trade and put us in an immaculate and lightly used e Tron. This was at the best price I could find in the area for a comparable vehicle. We will definitely consider Autohaus Lancaster in the future and recommend Autohaus and H highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First experience with Autohaus Lancaster and first time

First experience with Autohaus Lancaster and first time buyers of an Audi. Hernan Diaz was our salesman and he was extremely professional as well as the entire staff. Our experience was wonderful. Ask for Hernan if you are in the market. You won't regret it. The entire transaction from the test drive to the recall review to the financing was outstanding. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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"H" is an absolute professional - THE BEST

I strongly recommend Hernon "H" if you're looking to be truly valued when purchasing a vehicle. He's not your stereotypical car salesman, rather a consultant guiding you through the process and is genuinely interested in making sure it's the right fit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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