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Autohaus Lancaster, Inc.

(504 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Hernan is the best

Highly recommend going to see Hernan for your next car!! He made the entire experience easy and enjoyable! Hernan gave us extra special attention and made the whole experience pleasant. Very happy with my new (to me) Q3! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding service!

Highly recommend going to see Hernan for your next car. He was knowledgeable, positive and answered all our questions. He made the entire experience easy and enjoyable! The entire team from Hernan, Colin the manager, and the service staff all gave us extra special attention. Very happy with my new (to me) A4! thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Hernan

I scheduled a test drive with a different car, and I felt that it was missing more interior space. Here is where Hernán recommended some options, and came up with the perfect match with I ended up buying. Thanks for your Integrity and treat. Great professionalism and customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service for a Picky Buyer

I went to Autohaus with an idea of what I wanted, or so I thought. I test drove the car I was interested in, but found it wasnt all I hoped for. That's where Hernan really changed the outcome of my pursuit to buy a car. Hernan took great care of me during the purchase of my new Q5. He spent a lot of time with me,asked questions and really listened to my feedback. Every car he showed me was intentional, whether it was to feel the drive, the engine or just to see the options available in other models. He was up front and honest. There were no hidden surprise costs and he landed me an amazing deal. His patience and drive to make his customers happy and stress free created a very enjoyable car buying experience. I visited two nights in a row during my search and he found the perfect car for me. All of the staff at Autohaus Audi were great to work with. They were honest and transparent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Audi Autohaus and Hernan

Hernan helped me pick out my first car for myself! He also helped me trade my car in and made it super easy. Hernan took great care of me and he has great customer service! I definitely recommend anyone looking for a vehicle to come see him! Thank you Hernan for everything and the autohaus team. I am loving my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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H is the best!

H provided a wonderful experience and made the buying process extremely easy. Him and I have been working together to find the right car for me for a few months now and he has stayed consistent with his follow up! I don’t usually provide reviews, but in this case, his service and the service of Auto Haus Lancaster was worthy of a review! Thanks, H!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Traded my car in and H made it all with ease. H took care of me and he has great customer service and I would recommend to anyone looking for a vehicle. Thank you H for everything and the autohaus team. We’re enjoying are new car :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hernan is the best

Been working with Hernan for years. He is the best around. I will always go back to buy cars from him as well as referring friends and family to reach out to him as he will take care of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Another great purchase experience

Autohaus knocks it out of the park again with another purchase. They had the car I wanted with the options I wanted. I couldn't be more please to have worked with them again. This isn't the first car I have bought from them and it definitely won't be the last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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“H” and the Autohause team are amazing!

This was our second Audi purchase this year. Both experiences were amazing! “H” is so knowledgeable. He really listens to your needs so that he can put you in the vehicle right for you. We have our eyes on another Audi and can guarantee we will return to “H” and the Autohaus team to make the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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