Reviews
Nice very fair and reasonable well worth the long
Nice very fair and reasonable well worth the long distance I traveled (97) mi. David the sales man was great. Would definitely recommend him and your dealership to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GLEN.ZANE, Thank you for making the trip to visit us—we’re honored you chose Toyota of Scranton! We're thrilled to hear that David made the experience well worth the distance and that you found everything to be fair and reasonable. Your recommendation means a great deal to us, and we look forward to welcoming you back anytime. Enjoy your new vehicle! Warm regards, The Service Team Toyota of Scranton
I found a car on Toyota Scranton's website that I was
I found a car on Toyota Scranton's website that I was interested in purchasing so I indicated interest. Within minutes Jordan Winkler called me and made an appointment for later that morning. When I arrived Jordan greeted me at the door and made me feel welcome. He even offered a coffee and breakfast sandwich. He was very knowledgeable and helpful in leading me through the purchase process. After taking the car home Jordan checked in periodically to see if I had any questions or concerns. I had trouble getting my phone to work completely through Android Auto so Jordan and one of his co-workers, Mark, spent over and hour helping to resolve the issue. Such dedication and excellent customer service is hard to find and much appreciated in today's world
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
DAVEMILLER4191, Thank you so much for sharing your experience! We’re thrilled to hear that Jordan and Mark provided such attentive and personalized service throughout your car-buying journey. From the warm welcome to the extra time spent helping with Android Auto, it’s clear they went above and beyond to ensure everything was just right. Your kind words mean a great deal to us, and we’re grateful you chose Toyota of Scranton. We hope you’re loving your new vehicle and are always here if you need anything! Warm regards, The Sales Team Toyota of Scranton
I have been doing business with Scranton Toyota for
I have been doing business with Scranton Toyota for sometime now and they have always been very friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BISIGNANIJ, Thank you for your continued loyalty and kind words! We're grateful for the opportunity to serve you and truly appreciate your ongoing trust in our team. It's always our goal to provide a friendly and welcoming experience, and we're glad to know that has been consistent over time. We look forward to seeing you again soon! Warm regards, The Sales Team Toyota of Scranton
JEFF FELKOWSKI WAS A HASSLE FREE SALES PERSON.
JEFF FELKOWSKI WAS A HASSLE FREE SALES PERSON. VERY POLITE AND INFORMATIVE. HIS OTHER CO WORKERS THAT WE MET WERE ALSO POLITE AND COURTEOUS. TOYOTA OF SCRANTON IS AN EXCELLENT DEALERSHIP CARING ABOUT THE CUSTOMER 1ST AND NOT TRYING TO UPSELL YOU.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
PDECPA, Thank you for the fantastic review! We're so glad to hear that Jeff Felkowski made your experience hassle-free and informative. It's also wonderful to know the rest of our team left a positive impression. At Toyota of Scranton, we take pride in putting our customers first, and your kind words truly mean a lot. We appreciate your trust and look forward to assisting you again in the future! Take care, The Toyota of Scranton Team
The deal ship is excellent.
The deal ship is excellent. I am very satisfied with the purchase of the extended warranty.I would definitely get another car from them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TNOTCH300, Thank you for your great feedback! We're so glad to hear you're satisfied with your extended warranty purchase and overall experience. It means a lot to know you'd choose us again for your next vehicle—we'll be here when you're ready! Enjoy your car and feel free to reach out anytime. Take care, Team Toyota of Scranton
The service team provided the professional service I
The service team provided the professional service I expected. They went above and beyond to make sure everything was done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
SRTO, Thank you for your kind review! We're thrilled to hear that our service team delivered the professional experience you expected and went above and beyond to ensure everything was taken care of. We truly appreciate your trust in us and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton
When you bring your vehicle in clean it should be
When you bring your vehicle in clean it should be returned that way . Very frustrating
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
HDMIKE1340, Thank you for your feedback. We’re very sorry to hear that your vehicle was not returned in the same clean condition in which you brought it in. That’s not the experience we aim to provide, and we completely understand your frustration. Please know we’re addressing this with our team to ensure greater care is taken moving forward. If you'd be open to it, we’d appreciate the opportunity to speak with you directly and make this right. You can reach me at 570.702.8776. Thank you again for bringing this to our attention. — Mary Jo Preno VP of Guest Experience Toyota of Scranton
My experience at the Toyota dealership was phenomenal.
My experience at the Toyota dealership was phenomenal. Everyone could not have treated me better and the waiting area was top-notch, complete with food,(which I was given a coupon for if I wanted to get something )a TV, etc. It’s actually the best experience I have ever had waiting for a car that is being serviced. I cannot say enough about the team that took care of my car. David even gave me his cell phone number. In case I had any questions. He also checked in on me a couple times giving me updates. One of the employees found something in my car that I was unaware of, and was honest enough to let me know, which blew my mind. Again the experience was A+. I have been telling other people about what a wonderful experience I had. Thank you Toyota of Scranton. Laurie F
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Laurie, thank you so much for this phenomenal review! We're thrilled to hear that your visit was such a positive experience from start to finish. Knowing you felt well cared for, comfortable while waiting, and impressed by our team's honesty and communication means the world to us. David and the entire service team will be proud to know they made such an impact. Your kind words—and your willingness to share your experience with others—are the highest compliment we could receive. We truly appreciate you and look forward to welcoming you back anytime! — Mary Jo Preno VP of Guest Experience Toyota of Scranton
I thought Toyota of Scranton gave me a very fair deal!
I thought Toyota of Scranton gave me a very fair deal! Abe was especially helpful! They were able to acquire the exact model with the exact interior and exterior colors that I preferred.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TAPND, Thank you so much for your kind words! We’re thrilled to hear that you felt you received a fair deal and that Abe was especially helpful throughout the process. It’s great to know we were able to find the exact model and color combination you wanted — we love making your vision a reality! Enjoy your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton
Service done in the time estimated with regular updates
Service done in the time estimated with regular updates given during the waiting period. As expected from a Toyota dealership
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi RITADIBBLE, Thank you for your positive feedback! We're glad to hear your service was completed within the estimated time and that our team kept you updated throughout your visit. Providing a smooth, transparent experience is always our goal, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton