Toyota of Scranton

DRPROSTHO, Thank you for taking the time to share your feedback. While we’re truly sorry to hear that you’re disappointed with your vehicle, we’re very grateful for your kind words about Stephanie. She takes great pride in providing excellent service, and we're glad she made a positive impact during your visit. If there's anything we can do to further support you or address concerns with your vehicle, please don’t hesitate to reach out—we're here to help. —Toyota of Scranton Guest Experience Team

Why is it ok to buy a new car only to have it in the dealership about ten times within a year and a half? Why is it ok to have your cruise control shut off at anytime forcing you to pull to the side of the road. Turn off your vehicle and open the door only to restart your car. Just to get the cruise begin to work. Dealership says sorry we can’t duplicate my concern. Receive a notice from your dealership that my car notified them of an emergency brake issue. Only to be told my car does not show up anything wrong when you stop at the dealership. They run the diagnostic test only to inform me well there is nothing wrong. Remember they called me!! Original issue was the information screen keep having issues. Well after 1.5 yr. It was replace. Well it fixed the concern only to have other cancellation issues show up. Oh how about being asked if I wanted the car evaluated for a trade in. Only to get a quote that is 5000.00 lower than what an online quote. Add insult how about having Jake call me a few weeks later to leave a message to call him back about getting a possible quote for the car! This is truly the WORST CAR I have ever owned

RFRECHEN, Thank you for sharing your feedback! We’re glad to hear you were happy with your experience at our service department. We appreciate your visit and look forward to serving you again at Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

Dunmore Dan, Thank you for your loyal support over the past five years! We're thrilled to hear how much you value working with Kacie—she truly is a great part of our team. It’s wonderful to know she provides honest, knowledgeable service while keeping your best interests in mind. We appreciate your continued trust in us and your RAV4! Warm regards, The Service Team Toyota of Scranton

lennydel5291, Thank you for the great feedback! We're glad to hear that scheduling was easy and that our team continues to provide fast, friendly service. We truly appreciate your trust in us to take care of your RAV4! Take care, The Service Team Toyota of Scranton

JBULLIS1, Thank you for your kind words! We're so happy to hear that you've had an excellent experience with our team. Providing friendly and responsive service is what we strive for—thank you for choosing Toyota of Scranton! Take care, The Toyota of Scranton Team

CITYFIREF2, Thank you for your kind words! We're so glad to hear that you had a satisfying experience and that our team's knowledge was helpful throughout your visit. We truly appreciate your support and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

Hi Phil, Thank you for your review! We're glad to hear you had a positive experience with our service department and that our team member made a great first impression. We’d be happy to provide you with a Toyota of Scranton license plate holder—just let us know at your next visit or give us a call, and we’ll take care of it. We appreciate you choosing us! Warm regards, The Service Team Toyota of Scranton

SAMSAD100, Thank you for your kind words! We're so glad to hear that you consistently experience friendly and efficient service. We appreciate your continued trust in us and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

JLBUTERA828, Thank you so much for your thoughtful review and recommendation! We're thrilled to hear that our team made your experience both professional and pleasant. Your support means a lot to us, and we truly appreciate you choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

POROSKY, Thank you so much for your continued loyalty and for choosing us for your fourth vehicle purchase! We’re thrilled to hear that our sales team consistently meets your expectations and makes you feel taken care of. Your trust and support mean the world to us, and we look forward to assisting you for many years to come. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! Warm regards, The Sales Team Toyota of Scranton