Mercedes-Benz of Miami

I went in for service for the same problem that wasn’t fixed originally again

I have been using Mercedes Benz of Miami for the las three years as my principal car dealer because the honesty and transparency of the employees. Those employees that make us feel that way are Katherine Benitez as my seller specialist, Raul from Financial Department and Carlos from Services Department .

Alen was fabulous. His quote was accurate and he was attentive to the time and coordinated interim transportation.

I SERVICE AS USUAL WAS OUTSTANDING AND ABOVE BOARD I RECCOMEND YOUR SERVICES TO MY FRIENDS

It was amazing, very fast and professionally. I came for just looking a car, but I bought it. I am very happy.

Re: Service dept - Another AutoNation South Florida dealership with sub-standard customer care My brand new 2023, less than 2 month old, electric ESE 350+ vehicle malfunctioned with a screen message that said the following- "Cooling system malfunction, reduced drive performance, service required" I was leaving town in 6 days, for 3 weeks, with Dr appointments and many important things to get done before I departed This dealership offered the following options: 1. Have my car towed to the dealership at a charge of $150.00 2. No loaner car available for 6 days, until the actual day of my flight 3. Once my vehicle was repaired, I would have 24 hours to have it picked up from the dealership or be charged a daily storage fee 4. Leave my car unrepaired with the malfunction for 3 weeks and bring it in for service when I return With that, I spoke with a service supervisor and the service manager, neither of which offered any other options As things turned out, I contacted Mercedes corporate Customer Care who towed the car at no charge to me to another dealership The issue was significant and my car took over 30 days to repair so if had I waited - I would have been without my vehicle for 7 weeks Without a doubt, extremely disappointed in the car and even more so in the lack of customer care and service from multiple AutoNation dealerships Unacceptable

Whenever I visit the Miami dealership I receive excellent service. My service advisor Rafael Marzo is always very professional and attentive in advising me about my vehicle. It’s very refreshing to have a dealership that considers customer service just as important as its own financial gain.

Car that was sold to me has been in maintenance twice for the same problem in less than 2 months. It’s a brand new AMG SL 55. Repairs weren’t done properly and just adding an extra expense for the whole month ubering to work because I received no loaner

Very knowledgeable and experience service ce team. Nice environment at the dealer, waiting time basically nothing

The service was excellent and the dealer is very beautiful and clean. And the people that war there was very nice.