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Fred Beans Ford of West Chester, Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (76 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (76 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Beans Ford of West Chester, Inc. from DealerRater.

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Great customer service

I recently bought a used Dodge from Jacob at Fred Beans. He was fairly new to the dealership, but was very helpful in answering my questions. After I purchased the truck, something minor broke within a week. They took the truck back in and repaired it, even though they are not a Dodge dealership and it wasn't covered under the warranty. They ordered the part and replaced it free of charge since it broke shortly after I purchased it. They were extremely helpful and accomodating! Definitely recommend this dealership over Conicelli in Conshohocken.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Didn't buy a car but a very good dealer

This dealership contacted my immediately and followed up a number of times. The dealership is a few hundred miles from my house but I was looking for a very specific vehicle which they had. The answered my questions and let me know when someone purchased the car so I didn't waste a trip there. Many dealers don't even answer your e-mail questions but these folks were great. Just based on that experience I'd do business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Service visit

Overall a good visit. Car was not charged when I left and the bumper protection was applied poorly and has bubbles and fingerprints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New car owner

There was no pressure during the buying experience. All personnel were attentive and helpful. Information was professionally presented and discussed. We felt very comfortable and were pleased with the way we were treated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear C and J, thank you so much for your kind words. We love our customers and we are glad that we were able to give you a great experience. We look forward to seeing you again. Thank you! Fred Beans Ford Lincoln of West Chester

Great Experience

The best car buying experience i've ever have.Everyone my wife and i came in contact with were the best. You couldn't ask for an more outstanding ,professional and courteous team. Thank you,Nancy,David and Mike.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fred Beans Ford, West Chester, PA

Just bought a 2012 Ford Edge and could not be happier with the car, the service and overall buying experience. Thank you Joe W.!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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