Reviews
Not to be trusted
Salesperson blantenly lied about the interest rate on my used car loan. I had reservations before the purchase and should have gone with my instincts.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Gatto, I am sorry to read this review. I was told that our F&I Manager did reach out to you today. I also asked our GSM to assist with your concerns. I certainly hope there is a resolution for you soon. Paula D., Owner Loyalty Mgr
Rude, over priced and deceitful.
Rude, over priced and deceitful. Only interested in making a buck. Over priced cars. Will to sell old vehicles ready to break down and financed until they are worthless.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry to read about your recent experience with our Hyundai dealership. I've sent your comments to our General Sales Manager for his review. If you would send me your name and contact info, I'll be sure to pass it on so that someone can contact you. Paula DiGiacomo, Customer Relations, pdigiacomo@conicelli.com
Bernard was AMAZING!
Bernard was AMAZING! He jumped in to help and made sure everything was taken care of. His his patience and kindness shine through even if it was just a text message. His smile was welcoming and made everything go smoothly. Please ask for Bernard for any future car needs I will definitely be back to work with Bernard again :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Many thanks Hayley for this great review. Your positive feedback lets us know we are achieving our goals. We appreciate your business. Paula D, Customer Relations
Conicelli sucks...................................
No interest in good customer service. False advertising on their website. Only interested in taking customers for whatever they can. Worst dealership in the tri-state
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Denise, I am sorry to read about your recent experience with our Hyundai dealership. I've sent your concerns to our Used Car Sales Manager at Hyundai. I'm sure he will be contacting you to see if we can make this right. Paula D., Customer Relations
My experience with Conicelli Hyundai was top notch. I...
My experience with Conicelli Hyundai was top notch. I value an easy, no-BS process and they delivered on all fronts. David K, the internet manager, provided an online, out-the-door price exactly as I had requested and extremely competitive in the market. Steve K, our salesperson, and Glenn B, the sales manager, communicated exceptionally well and played no games with the deal while we waited for the vehicle to arrive. Once at the dealership, the closing process was smooth, fast, and extremely pleasant. Finally, their finance manager Michael J was able to obtain financing that beat the already ultra-low rate we had obtained in advance from our credit union. Overall, our car-buying process with Conicelli Hyundai was as good as it gets and I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr. Kahn, many thanks for taking time to share your recent experience with our Hyundai dealership. I'll be sure to share this with Dave K, Steve, Glenn and Michael J, and our entire sales team @ Hyundai. Your business and the recommendation is greatly appreciated. Paula D., Customer Relations
problems solved
i wrote a bad review because i couldn’t get any results about my issues. it was apparently a communication problem with one person. i have since spoken to two different people and they have resolved my problems in a timely manner. it’s my understanding the other person is no longer handling my situation. i’d like to specifically thank josh for his help and for eric to reaching out to make sure things were resolved. i tried to amend my other review, but for some reason i am not able.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Eric! Thank you for your review, and letting us know the issue was resolved. We appreciate you as a customer, and are always looking for ways to improve. Going forward, please feel free to contact our Service BDC to schedule your appointment. I can be reached at 610-828-1400, ext 1183. We can help you set up your next appointment on a priority day and time at your convenience. Patrick R. - Service BDC Director
Bought a 2019 Tuscon CPO and Briana was our sales rep....
Bought a 2019 Tuscon CPO and Briana was our sales rep. She is outstanding. There were a few minor service issues that needed to be done. She arranged for the work, followed up to make sure the service dept was prepared and followed with me to make sure everything was satisfactory. It was way better than satisfactory!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this great review and five star rating. Your positive feedback lets us know we are achieving our goals in customer satisfaction. Best of luck with your Tucson! Paula D., Customer Relations
KHG HERE WENT FOR MY 2ND WINDSHIELD COATING AS WELL AS...
KHG HERE WENT FOR MY 2ND WINDSHIELD COATING AS WELL AS FRAME PLUGS MATTER AND ALL WENT WELL. WORKED WITH SHARON AND JAMES AND WENT SMOOTHLY. ALSO THE GENTLEMEN WHO GREETED ME AT TIME OF ARRIVAL WITH TICKET. ALL SHEDULED AND COMMUNICATION IN AND OUT FOR THE TIME INFORMED TO ME. ALL GOOD AND NEXT WILL BE OIL CHANGE AND OTHER SERV. THAT IS REQUIRED. THANK YOU KHG / BE WELL AND ENJOY!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I wouldn’t recommend them
I’ve been waiting for a molding for my passenger side window no one has yet to call me back it’s been two months since I bought the vehicle no response from anyone,
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Henry: Our apologies for the lack of communication on our part. I've sent your concern to the sales management team this morning, for their review. I am sure someone will be back in touch w/ you soon. If not, please don't hesitate to reach out to me. Paula D., Customer Relations 610-828-1400
In a busy showroom, she took time to help me and my...
In a busy showroom, she took time to help me and my friend. She was very attentive to us and even took time to print out information about the car that were going to be arriving soon. I found her to be professional and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Many thanks for choosing Conicelli Hyundai! So happy to hear Keeley took great care to assist you with your interest in purchasing a vehicle. We hope to see you again very soon! Paula D., Customer Relations