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Conicelli Autoplex

(1,128 reviews)
Visit Conicelli Autoplex
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 348-6268 (888) 348-6268
Used (888) 347-7655 (888) 347-7655
Service (888) 348-2502 (888) 348-2502

Reviews

(1,128 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Conicelli Autoplex from DealerRater.

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Bought a 2019 Tuscon CPO and Briana was our sales rep....

Bought a 2019 Tuscon CPO and Briana was our sales rep. She is outstanding. There were a few minor service issues that needed to be done. She arranged for the work, followed up to make sure the service dept was prepared and followed with me to make sure everything was satisfactory. It was way better than satisfactory!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review and five star rating. Your positive feedback lets us know we are achieving our goals in customer satisfaction. Best of luck with your Tucson! Paula D., Customer Relations

KHG HERE WENT FOR MY 2ND WINDSHIELD COATING AS WELL AS...

KHG HERE WENT FOR MY 2ND WINDSHIELD COATING AS WELL AS FRAME PLUGS MATTER AND ALL WENT WELL. WORKED WITH SHARON AND JAMES AND WENT SMOOTHLY. ALSO THE GENTLEMEN WHO GREETED ME AT TIME OF ARRIVAL WITH TICKET. ALL SHEDULED AND COMMUNICATION IN AND OUT FOR THE TIME INFORMED TO ME. ALL GOOD AND NEXT WILL BE OIL CHANGE AND OTHER SERV. THAT IS REQUIRED. THANK YOU KHG / BE WELL AND ENJOY!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I wouldn’t recommend them

I’ve been waiting for a molding for my passenger side window no one has yet to call me back it’s been two months since I bought the vehicle no response from anyone,

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Dealer response

Mr. Henry: Our apologies for the lack of communication on our part. I've sent your concern to the sales management team this morning, for their review. I am sure someone will be back in touch w/ you soon. If not, please don't hesitate to reach out to me. Paula D., Customer Relations 610-828-1400

In a busy showroom, she took time to help me and my...

In a busy showroom, she took time to help me and my friend. She was very attentive to us and even took time to print out information about the car that were going to be arriving soon. I found her to be professional and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Many thanks for choosing Conicelli Hyundai! So happy to hear Keeley took great care to assist you with your interest in purchasing a vehicle. We hope to see you again very soon! Paula D., Customer Relations

Can’t say enough about how great this car buying...

Can’t say enough about how great this car buying experience was. I’m very grateful that my precise requests were honored. Bernard is the best sales person I have ever dealt with. Ask for him and you won’t be disappointed I have purchased quite a few cars…. This experience topped them all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Many thanks for taking time to share your recent buying experience with our Hyundai dealership. I'll be sure to share this with Bernard and our sales team. We appreciate your continued loyalty! Paula DiGiacomo, Customer Relations

After months of trying to get warrantied service to fix...

After months of trying to get warrantied service to fix paint problems on my special edition Ironman Kona, I finally got my car back and it is BROKEN. Never mind the fact that you returned the car with zero gas in it and didn't bother washing it. The front passenger door lock now only works manually. Maybe that has something to do with the multiple panic alarms I received while my car was in Conicelli's hands? Who knows? Any communication I've gotten through this 3+ month odyssey has only been as a result of me following up on promised-but-never-made return calls. The only reason I will ever deal with Conicelli again is for the warranty service I have through the dealership and not through Hyundai. ZERO STARS.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We apologize that you did not have a positive service experience with us. I have forwarded your comments to our service manager, Pat McGarry and I know he has been in touch to try and come to a solution. We apologize again for the inconvenience. Courtney A.

Purchase was a very satisfying experience. Staff was...

Purchase was a very satisfying experience. Staff was extremely helpful. They answered all questions, provided a hands on demonstration of the car's features and also provided good explanations for the purchase procedures.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Ron for this great positive feedback! We appreciate your choosing Conicelli Hyundai for your recent new vehicle purchase! Paula D., Customer Relations

Excellent service, met our needs went out their way to...

Excellent service, met our needs went out their way to insure we got what we wanted. Will seriously consider this dealership the next time I need a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review. We greatly appreciate you sharing your recent experience and wish you the best with your new Hyundai! Paula D., Customer Relations

A very friendly and fair experience. Visited this...

A very friendly and fair experience. Visited this dealership after a terrible experience at another dealer. They were prompt in responding to all questions and extremely courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for this great 5-star review Michele. We greatly appreciate your sharing your recent experience. Paula D., Customer Relations

Clara was awesome and very professional and helpful. The...

Clara was awesome and very professional and helpful. The whole process of buying a car was enjoyable. This was the first time we have used this car dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate you choosing Conicelli Hyundai and we look forward to assisting you in the future! Thanks for your business. Paula D., Customer Relations