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Conicelli Autoplex

(1,124 reviews)
Visit Conicelli Autoplex
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 348-6268 (888) 348-6268
Used (888) 347-7655 (888) 347-7655
Service (888) 348-2502 (888) 348-2502

Reviews

(1,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Conicelli Autoplex from DealerRater.

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AMAZING SERVICE

All of the staff were amazing. My car broke while I'm away from school far from home and they treated me like family. They were so kind and out me at ease in my mini crisis. I cannot thank them enough for all the effort they out in to helping me. I recommend going to them for your service. They even let me see what exactly was wrong with the car. Again great service and great people. Also wonderful facilities.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellnt

Everything about my car buying experience was just great, and thanks to my sister n law the Hyundai receptionist for all her help too. Great job to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to write about your experience with Conicelli Hyundai. We appreciate your kind words and look forward to assisting you and any family or friends that you may refer in the future. If we can be of any more assistance to you with your new Hyundai please feel free to reach out to us. Enjoy your new Hyundai! Sincerely, Lori Conicelli Hammond

Excellent

Josh & Jaun were were very helpful and made it easy to complete the purchase. Also, the financial department was great. I do not have the women's name that completed our paperwork, but she was very good too. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the recommendation. We appreciate you taking the time to write about your experience with Conicelli Hyundai. If we can be of any more assistance to you with your new vehicle please feel free to reach out to us. Enjoy your new Hyundai! Sincerely, Lori Conicelli Hammond

Easy and painless, from start to finish!

Anton took the time to listen to what we wanted, considered our budget, and got us out the door in no time with a brand new Hyundai! Couldn’t have asked for an easier or more pleasant car buying experience. This is our third Hyundai from Conicelli, and it won’t be our last!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for continuing to let us assist you in purchasing your vehicles from our dealership. We appreciate your recommendation and if we can be of any more assistance to you with your new vehicle please feel free to reach out to us. We look forward to assisting you again in the future as well. Enjoy your new Hyundai! Sincerely, Lori Conicelli Hammond

GREAT EXPERIENCE

It was a please working with Conicelli Hyundai, I had gone to another, unnamed Huyndai dealership in the area and had a horrible experience. I then made an online inquiry about a car at Conicelli.. I was immediately called back and had a very pleasant experience with the on-line sales department, who were willing to work with my needs. I set up an appointment and was greeted by a very knowledgeable staff. The overall experience couldn't have been better, especially considering the initial experience at a different dealership, which almost strayed me away from buying a Hyundai all together.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Welcome to the Conicelli family! Thank you for taking the time to write about your experience with Conicelli Hyundai. We appreciate the opportunity to assist you in purchasing a vehicle from our dealership and if we can be of any more assistance to you with your new Hyundai please feel free to reah out to us. We look forward to assisting you and any family or friends that you may refer in the future. Enjoy your new Hyundai! Sincerely, Lori Conicelli Hammond

Power failure alarm- Accord Hybrid '17

Brought my car in on Monday at 11am to have a tech diagnose the power failure alarm on my dashboard. Service rep who met me said that Conicelli Honda Service was full and that it would take 3 to 4 hours. The rep suggested that I take my car to Martin Mainline Honda off Lancaster road about 20 miles away. This was sub-standard service in my view. All that I asked was for a tech to plug a diagnostic device into the car to figure out what the alarm was all about.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Car is ok did not experince the WOW of new car ownership

While I really don't have issues, I have to say I am not overly excited about this purchase. The car is very nice and works well, but that is about it. I was a bit disappointed in the color of the exterior but more so with the interior it is gray and I really don't care for gray. The features are very nice but it is missing a few that I would liked to have such as electric folding side mirrors. I also own a KIA and I do think their interiors feel more luxury. I will say I was a bit concerned about the high volume in the service department, it kind of leads me to believe the car might develop a lot of service issues as it ages. I had to have service as my car had a fault in the media system on deliver. When the part came in I was contacted to set an appointment to have the repair made. When I arrived at service the tech checking me in had no idea of what the issue was. Thank goodness my sales person Daniele stepped in and got it sorted. Would I buy another Hyundai? The jury is still out, perhaps I will grow to like the car more as I own it for a while.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service at Conicelli

I've been very happy with Conicelli, their prices were great, Darryl Smith is always great to work with, and the process between walking in with a lease and walking out with a new car purchased was quick, easy, and pressure free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to write about your experience with Conicelli Hyundai. We do try to make the entire process as easy and quickly as possible so we are glad to hear that your experience was a "nice" one. We look forward to assisting you and any family or friends that you may refer in the future. Enjoy your new Hyundai! Sincerely, Lori Conicelli Hammond

Phyllis loves Hyundai and its Staff

Pleasant, insightful, gave me answers that I didn't even know I would need. Superb attention to detail. Didn't leave me even after i decided I wanted a different color! Yes, women are like that but I've already been told my vehicle is the best looking in the parking lot AND that I look good behind the wheel! :-).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to write about your experience with Conicelli Hyundai. Charles Ross and the entire staff will be very pleased to hear your kind words and if we can be of any more assistance to you please feel free to reach out to us. We look forward to assisting you and any family or friends that you may refer in the future. Enjoy your new Hyundai! Sincerely, Lori Conicelli Hammond

Great

Very good experience. I highly recommend Anton Butcher as a salesperson. He made it easy and efficient. The whole process was easy and very positive. I'd go back for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to write a recommendation for Conicelli Hyundai. We appreciate the opportunity to assist you in purchasing a vehicle from our dealership and if we can be of any more assistance to you please feel free to reach out to us. We look forward to assisting you and any family or friends that you may refer in the future. Enjoy your new Hyundai! Sincerely, Lori Conicelli Hammond