Big Two Toyota of Chandler

I worked with Phuong (online sales) to secure my 2022 Tundra. She was great to work with, and I got the vehicle I wanted. I worked with five other Toyota dealerships, and BigTwo was the best in terms of Customer Service and deal making. I live in Tucson and prefer BigTwo to my other local dealerships. Thank you Phuong!

They lied to our 17 year old autistic child and both of us saying he was covered for 10 days and did NOT need his own insurance for 10 days. A severe accident occurred and this innocent 17 year old boy who is on the autism spectrum was tortured emotionally thinking he did something wrong and incorrectly assuming he was going to jail while Gilbert police wrote him a ticket for driving without insurance because the dealership lied to us. The police suggested we ask the dealership to rectify this situation and they chose to lawyer up instead of acting with integrity. They took advantage of our autistic child who bought a car in cash with money his Step Father earned serving this Country as a United States Army Infantryman. If they will lie to us they will lie to anyone. Do not let them near your family. Protect your family from them.

If you go to service your car don’t let Jose to help you. You will be very disappointed. As soon the warranty of my car is over I will take my car somewhere else.

My 2016 Prius was serviced 03/22/2022 I had changed out the filters to save $$$. Big Two was to provide basic service, mileage is 82536. While I changed the engine filter I noticed the coolant was below minimums level & the engine was very dusty. I checked under the hood in comparison with the Multi-Point Inspection Form. The coolant level had not changed, the dusty under hood components had not been disturbed. $19.00 for tire rotation, some dealers include this with basic service. The brakes can not be inspected if the wheels are not removed. Overall score, 3 out of 10, some dealers even wash the cars in when brought in for service, Big Two Chandler can improve quite a bit.

Today I brought my car in for an oil change. I had been there before but never exprienced what I did today. I purchased two vehicles there and was extremely upset when I left after my visit today. The oil change online shows pricing of $39...much to my surprise my bill was $77. There was an additional charge for $25 that no one spoke to me about prior to completing the oil change. Additionally, after waiting for 3 hours I was presented with a maintanence list of items that would cost nearly $800 to complete. It was really disappointing to realize that the service department is trying to make up for the lack of cars available to sell by bumping up the service prices and recommending things that did not need to be done. I consulted with a master mechanic who took a second look at my car and only recommended having the battery replaced. While I was at the dealership, I spoke to several other customers that were having similar experiences with the service department at Big Two. While I know prices have gone up in the past year, it was obvious that this is not my dealership any longer.

I took my Rav4 2019 vehicle in for service in October of last year. Granted I don't know much about cars but that does not give anyone the right or opportunity to take that advantage to manipulate me or anyone else in my situation. I was explained the types of services that were going to be done on my vehicle but there was no estimate discussed. Aside from that, I was not told that my warranty was no longer valid at the time; only when I came to retrieve the vehicle later that day. This did not make sense to me because for a few reasons...one, I was not told of this PRIOR to the service. Two, my car was not more than 3 years old. Lastly, my car's milage was only 30,000. I tried asking my service rep Jose Reyes, why I was getting charged $600.00 when I was still supposed to be under warranty. He simply explained that he had told me that my warranty was no longer valid after 26,000 miles. He also repeatedly pointed out that I signed the paperwork prior agreeing to paying the amount required. I replied that I would have questioned that amount from the start before signing to anything because $600 is a ridiculously high amount, especially when I still fell under warranty. If anyone is reading this, I would like to speak to someone in regards to this situation because I strongly believe I was taken advantage of due to my lack of knowledge behind vehicle services.

Can't say enough how great it was buying a truck from Danielle Hower very simple no games finance was even great to work with. After being being deceived and cheated at Camelback Toyota these guys stepped up and showed there are still good dealerships out there. THANKS SO MUCH BIG TWO!!!!!!!!!!

Everyone was so nice and helpful and the process was so smooth if you go ask for Catherine Cruz she's literally so sweet and the best!

Ask to talk to the service department got a gal that didn't know much about cars just did what she was told to say Drive 48 miles one way to get to an appointment got there and they said they couldn't do a thing with a car check me off needless to say wasted in your hundred miles of gas on my car my trying to call day not happy with it.

UPDATE: Big Two Toyota Will Not Fix Their Mistakes. I got in contact with Brian Mouffe, the Finance Director, and he admitted that the dealership made a mistake. Tyler Heath never informed the Finance Manager that the loan application should be submitted for 2.49%. Brian called Toyota Financial but since they wouldn't change the deal, he said there was nothing more he could do. Brian would not refund the difference or anything without costing me more money. *************** Just purchased a 2021 Toyota Tacoma Off Road. Worked with Internet Sales Manager Tyler Heath who was very responsive and helpful. I have no complaints with him. We discussed price and terms and I agreed with the understanding that I would get 2.49% financing for 72 months and it shouldn't be an issue with my great credit score. I was handed off to Finance Manager Anthony Clore and everything seemed in order. It was odd that he had me sign everything electronically without showing me the sales contract but the payment was in the proper ballpark so I didn't question it. He printed the paperwork and sealed it in an envelope and I was on my way. I found out at home that instead of 2.49%, I was given a 3.90% loan. I called to question the change and was informed that the rate is what TMCC sent back and it is what it is. There is nothing to be done. Nothing was mentioned at the time of signing. I left the dealership with a positive image of Big Two Toyota, but finding out I've been bait and switched is disappointing. They've definitely lost any future business with me.