Big Two Toyota of Chandler

My elderly Dad paid cash for a new car. At the end of the deal was told cannot help you with title! Title person no help upon my (being out of state) call in. Temporary plate expires. I’m on it now, but 10 minutes with title persons help (who was completely unpleasant) and a written instruction sheet would have made it easy. Do not allow your elderly relatives to shop here.

DO NOT take your car for service, they apparently think their customers are stupid. broke to trim pieces on my car, first they siuper glued them together hoping i wouldnt notice. then i take it back for them to "fix" it only to have them replace the glue with a self taping screw on the bottom hoping i wouldn't notice again, and to top it all of not only did they steal some lottery tickets out of my car but also about 100 dollars in cash i keep in the car for emergencies

I drove 1 hrs to an service appt I had come to find out when I got there no appt because they never put in

Rick Bombara was an excellent sales representative. It was a great experience working with him!

I worked with Jonathan Granholm with Big Two Toyota of Chandler over the phone. He was professional and extremely helpful, putting the needs of the customer first. He was not out to simply make a sale, he helped to make the best decision for me. He went out of his way to assist me and I would absolutely recommend him to any friends or family looking to purchase a vehicle. If the rest of the staff is as pleasant and helpful as he is, then any customer is sure to have a great buying experience at this dealership.

First time buying a used car from dealership and they increased price from $15k to $19k even though car was there for weeks and KBB value for fair fair purchase price between $16 and $17.9- Expressed interest April 1 and bought car the 15th. Internet price had increased to just under $17k and they added $2k when I went in. I wish I would've waited and not put so much down for the down payment. That's on me for not being more assertive, I guess.

Til change and safety check. now the engine light comes on. I checked the gas cap, it wasn't put back on correctly. I reseated it right. Engine light still comes on. i'm going to get a ODB2 meter to see what else they did to may car.

My service writer Garrett has provided my wife and I over the past three years, simply the most accurate, caring, informative, timely and most transparent communication, which in this field, can be challenging, at best. Through his help and knowledge I was delighted to have purchased a New 2020 XLE Hybrid Highlander, which is brilliant. Big 2 will not disappoint.

I couldn’t be happier about my experience buying a used Toyota from Big Two. The car was as represented on the internet. The price was really the price, no hidden extra charges, fees for cleaning it etc... Randi was personable, knowledgeable and easy to work with. The attention given to me while waiting for the paperwork and prep was appreciated although the wait was less than I have experienced at other dealers.

I've been going to this dealership since 2006 and, between my spouse and I, we have purchased 3 vehicles from Big 2. We've always had them service our vehicles. We have never had a problem with any aspect of the dealership!