Chapman BMW Chandler

Greeted promptly. Knowledgeable salesman who helped me very much. Got to see the car I was looking for and took a test drive.

We’ve bought multiple BMWs from Chapman! Jeff is awesome to work with (3 cars and counting) and everyone from reception to the shop, finance to IT has been exceptional! We won’t buy anywhere else!

I don’t recommend to buy or service a car from them I bought a new bmw with defects paint I spoke to bmw and bmw told me to contact dealership in chandler the place I bought the car from here’s what they offer to send it to paint shop they told me it will be factory paint I said how is gonna be factory paint adding a new paint on top of the original paint won’t make it factory I bought a new car not to have paint on it I’m not sure how they do business I guess they hide all the defects on there car and they call it factory certified you people should be careful because champman bmw in chandler will tell you the car is new or certified but be careful because they will be lying to you my car missing paint the only thing Mr. Tony said I understand that won’t be good adding paint on the car but that’s what his dealership off so I paid $100k plus on a car is gonna have paint all over it the valve won’t be the same because how will buy a car cost $100k plus with paint all over it this will Depreciate the value of my car Again please be careful buying a car from them

Bought a new 330i, second purchase from Chapman. Just after 17k miles the rear breaks needed replaced. Not only did Chapman refuse to pay any of the expenses towards new breaks but BMW of North America refused to be of any help. It's easy to say a company is great when things are going well. It is only when issues arise you see a companies true colors. I would not recommend Chapman dealerships or BMW to anyone. Consumers you have been warned.

This is my 2nd time working with Jason Penney (5th or 6th BMW). He is absolutely wonderful to work with. Detailed, kind, polite and genuine. No hassle ordering and shopping. Mr. Garcia in finance was quick, knowledgeable and very easy to work with. I always drive from Tucson, where we have a local dealership, to work with BMW Chandler.

DO NOT BUY OR HAVE YOUR BMW SERVICED AT CHANDLER BMW. I have been taking my BMW to this dealership for service for the last 3 years, due to its location being convenient, definitely not because they have WOWed me with their service . Long wait times, they never clean your car no matter what the service entails and many times I have had to take the car back for issues they were suppose to have remedied. On 10/15/2021, I took my car for oil change and was told by the mechanic that NVLD switch is malfunctioning and needed to changed. This item was still under warranty but Chandler BMW still charged me. When I confirmed the warranty, I contacted Vanessa P of customer service and explained the situation. She stated that BMW NA has issued a check to cover it, after 2 1/2 months we still have not received the check. Vanessa P. apparently will tell you anything but will do nothing to remedy the situation as I have numerous emails from her confirming check was issued and re issued. If you can't trust the head of customer service than who can you trust???

My daughter purchased a 2014 BMW X3 35i M-Sport back at the beginning of January 2021. When she was searching for a car, I recommended that she purchase from a BMW dealership as they usually give the car a thorough inspection before selling. Being an out-of-state buyer, she relied on the word of the salesman about the condition of the vehicle. Once the car arrived, it happened to be snowing on arrival, we noticed fairly large paint chips and dings around the vehicle. My daughter also noticed on her first drives, the car had a jerkiness with the shifting of the automatic transmission. We then contacted our sales rep and he assured us the car was inspected thoroughly and that the adaptations on the transmission may have been reset which the transmission would have to learn and adjust based on my daughters driving style. Fast forward 1yr, the car has been in the shop a total of 9 months, replaced the valve body which is a part that controls the transmission, ($4800), ordering the 6th transmission for this car, and hopefully, she'll be back on the road. Base on our experience, we would not recommend buying from the dealership if buying from out of state. Worst experience we've ever had with a BMW, we currently own 5 and usually deal with AutoBahn BMW, Sewell BMW, always had great experiences with these dealerships. Not sure what has happened with Chapman BMW, definitely would not recommend it.

DO NOT BUY OR HAVE YOUR BMW SERVICED AT CHANDLER BMW. I have been taking my BMW to this dealership for service for the last 3 years, due to its location being convenient, definitely not because they have WOWed me with their service . Long wait times, they never clean your car no matter what the service entails and many times I have had to take the car back for issues they were suppose to have remedied. On 10/15/2021, I took my car for oil change and was told by the mechanic that NVLD switch is malfunctioning and needed to changed. This item was still under warranty but Chandler BMW still charged me. When I confirmed the warranty, I contacted Vanessa P of customer service and explained the situation. She stated that BMW NA has issued a check to cover it, after 2 1/2 months we still have not received the check. Vanessa P. apparently will tell you anything but will do nothing to remedy the situation as I have numerous emails from her confirming check was issued and re issued. If you can't trust the head of customer service than who can you trust???

Wow! The hospitality and service or Andre, Ferris, Michael, the front desk receptionists, and others was impeccable. I've never had such peace buying a used car before. Historically, I've distrusted auto dealers, but my experience yesterday helped to redeem that trust. They treat you as a human first, before being their client. Andre was so patient, respectful, and personable. My wife and I actually enjoyed just being around him and chatting with him throughout the day. The car trade appraisal process was very smooth. I can assure you, that if you consider Chapman BMW to purchase a car you will not be disappointed. Just had to share this. Thank you Chapman BMW guys/team and God bless!

Marci Stalling is amazing! I live 4 and a 1/2 hours away and she was in constant contact on the phone, sent me amazing videos of the vehicle and when I got there it was the quickest signing I have ever done. No extra fees or gimmicks.I would highly recommend her to anyone. She is the best of the best!! I will be a lifetime customer