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Chapman BMW Chandler

(837 reviews)
Visit Chapman BMW Chandler
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

Reviews

(837 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman BMW Chandler from DealerRater.

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Fast turn around and positive advisor.

Fast turn around and positive advisor. I felt they were more concerned about me than their bottom line (refreshing experience)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

Ladell (Service Advisor) got my car in and out quickly. Very profesional much better than my previous experience with a different BMW dealership.

Great service

Great service, great people! No upsale, and honest advice. I asked for some extra service that I thought I needed, after inspection Erick told me I didn't need that done at this time. I was so impressed by that honest advice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Frank We appreciate you taking the time to share your experience with us and we look forward to serving you again. Chapman BMW Chandler

Bought my x3 from Chapman and have been going there for

Bought my x3 from Chapman and have been going there for regular services. Service is amazing there with extremely professional and friendly staff. Special callout to Jonelle for always being super helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Vivek We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman BMW Chandler

Amazing service

Bought my x3 from Chapman and have been going there for regular services. Service is amazing there with extremely professional and friendly staff. Special callout to Jonelle for always being super helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Vivek We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman BMW Chandler

Good sales and finance team

Our sales person, Tarek Mosalli, was great. He was patient and professional. He listened and got all the information needed for us to make an educated decision. He is a go getter and he works with you. We are probably not the typical BMW buyer. We don't buy a car/SUV for its prestige and to show off. For us, the car/SUV is about value and getting the job done. Since American brands are no longer proving options inline with our need and the cost / value they used to, we now have to look at other options such as BMW. Tarek was able to adapt to the type of customers that we are. Our finance person, Jacklyn Weiser was exceptional. She was quick, very patient and able to explain everything. Unlike other finance person, she was honest and did not use threat tactics to oversell extra warranties / insurances. She explained factually the available products and their costs / associated values. Hopefully, servicing our 2 BMWs at this dealer will also be a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Pierre Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Chapman BMW Chandler

Awesome experience with Chapman BMW Chandler and so happy

Awesome experience with Chapman BMW Chandler and so happy to get assistance from Mr. Metin Gurbuz my sales person and all other folks, special mention about Metin - he is a great human being besides his skills and great marketing strategies. Overall a great experience. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Surajit Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Chapman BMW Chandler

Top Notch!

From the Chapman Buying Department (Kyle), to Chapman BMW (Loc), to the business office (Jaclyn), our dealings in selling our car, and purchasing our new car, went great! Your professionalism and emphasis on customer service was clearly evident during the entire process of our online purchase…..and greatly appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stoll Family Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Chapman BMW Chandler

Worst experience ever.

Worst experience ever. I went there 3 days in a row and the third time the salesman invited me back the car was missing. Why would Marvin call me to come buy a car that wasn't on the lot? They are unprofessional and unapologetic for their actions. I drove across the street to the Mercedes dealer and was treated like a human.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Very Good Experience

This was one of the best car purchase experiences I have had, my salesperson was easy to work with and everyone that I dealt with from beginning to end was polite and very professional. Unlike other dealerships I've dealt with the people at Chapman did not push me to purchase additional items or services, I was told about available upgrades and services but if I declined them it ended there, no pressure. When I took delivery of my new car the salesperson spent an hour with me answering all my questions and explaining all of the functions of the electronics. I felt that I received a good price and a fair trade-in value on my car. Very happy with the purchase and the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BIG PRAISE to Nuoy Converse at Chapman BMW Chandler for

BIG PRAISE to Nuoy Converse at Chapman BMW Chandler for his excellent service in selling me a used BMW. Very personable and conscientious in addressing all my questions and concerns about the car. Highly rate this dealership for your next BMW! Jeff M

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.