Chapman BMW Chandler

My service adviser, Andrew Rummel is great. I trust him to give me above and beyond service advise. I have worked with him for the last eight years. He is always looking out for me, get the job done correctly and completely as well as making sure the job is done well but also checks my car over to make sure that I might need additional work done as well as letting me know what work needs to be done now or when in the future. He looks out for me and is very trustworthy. He is one of the reason I use Chapman BMW in Chandler as my go to service adviser.

My service advisor, Joe Murch, did an outstanding job of making sure my recent visit was a very satisfying experience. I have always been impressed with Chapman BMW, but circumstances this last time required Joe to go above and beyond the great service I have come to appreciate from this organization.

My service advisor, Joe Murch, did an outstanding job of making sure my recent visit was a very satisfying experience. I have always been impressed with Chapman BMW, but circumstances this last time required Joe to go above and beyond the great service I have come to appreciate from this organization.

These guys are the best! They made our repair process a breeze and made things happen thank you again, Service Dept, Chapman Customers for life.

I made my appointment online, and Tony was waiting for me when I arrived. As always, Tony handled all of my services needs expeditiously. The services were completed well within his forecast schedule, and met all of my needs.

It was a pleasure having Jim as our sales person, he was very professional, courteous, and made sure the sales process was efficient and painless. He even delivered our new car personally to our home in Tucson...can't say I have ever had that level of service and am spoiled now!

UPDATE: Since 11/11/19 I have been an email exchange with the General Manager of Sales, Steve Boyd regarding a resolution. The main SMALL issue was I was expecting a different tire set on my newly purchased vehicle. When I went to view the vehicle on Wednesday, 11/6/2019 the salesperson told me either you get the car with the options you selected or tire set! Amazing! I should not have been made to choose. I have given them my deposit and signed the papers the evening before. I felt pressured. I did not know I could just walk away and ask for my money back so I went with the car in front of me. On the weekend (11/9/19) when I was going to "take possession" I involved Steve, the General Sales Manager. He advised me that the wheel set could be exchanged and he would "eat most the cost" for the exchange. I am assuring this was due to how I had explained my experience to him. He asked that I give him until the following Monday. Outcome: From 11/11 to 11/25, Steve has offered me options I never asked for. 1. Exchange the car for another car that would cost me more, was not the interior OR exterior color I wanted or selected. 2. Paint the wheels and grill on the car black. 3. Pay an addition 3000.00 to buy the original wheel set I was expecting. An exchange was never offered again. After telling me by email that I could not return the car on 11/23, he called today 11/25 at 11:30 am telling me I could bring the car back and see they can get another car with all my options. However, he never said when and for how much more this would cost me. This call add salt to the wound. I have returned my former leased vehicle after reading his email on last Saturday. (Note, my lease was not due until 12/4 but I ended it early since I thought I was with an amazing luxury car dealership.) WOW. So either I keep the car as is or I'll have to rent a car and start the car buying process all over This has been an emotionally and stressful situation on a wheel set. Outcome for the consumer: Either take one of the four but there was nothing more they could do..... I LOST BIG TIME. All the options were for the benefit of the dealer. HUGE SAD LESSON LEARNED. ----------------------------------------------------------------- I leased a BMW 3X on 11/9/2019. The process was the typical car dealer experience though I sent an email detailing my expectations and payment ability, I spent 4 hours in negotiation over the final price and the automobile; only to have to return the following morning to exchange the automobile because I was told they did not have the automobile I wanted in stock. I went home and located it on their dealer's page in 5 mins! I am currently awaiting follow up from the General Manager, Steve Boyd, to rectify another purchase issue. I am a firm believer that mistakes and misunderstandings can happen but the true intent is demonstrated on how things are resolved! Note: I have been waiting since 11/9/2019 when Steve and I spoke in the morning. I have sent two detailed emails and called the dealership three times and left voicemails. I will update this post with the outcome.

My salesman, Ron, had only worked at Chapman for a week, so it was a very comfortable process. The sales manager, Bruce, took over and was able to negotiate a price and payment schedule I could live with. He came down and I came up till we were both happy with the deal. It took 3 hours including time with finance dept. Overall we are very happy with the new used car.

We recently purchased a Hyundai Santa Fe from Mentin. He took the time to show us around the lot and went out of his way to find a vehicle in another area of Phoemix. After taking us out for lunch, the car had been delivered to the Chapman dealership. That was the vehicle we purchased. He spent the time to make sure he could find us the right vehicle.

I just bought my first BMW 430i coup. I have never had a car in my driving experience. I have always had an SUV or truck, therefore, I now felt like it was time to have a vehicle to myself. I was very pleased with my experience at Chapman BWM in Chandler AZ. I called on a Friday to speak to a sales person - Loc was amazing. Over the phone, he described and emphasize the quality of the vehicles on the lot. He made the whole experience very simple with an email and text of documents needed. Therefore, on Saturday, I was able to sign paperwork and have the vehicle ready for me. I love to drive and I love driving my new BMW.