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Chapman BMW Chandler

(837 reviews)
Visit Chapman BMW Chandler
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

Reviews

(837 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman BMW Chandler from DealerRater.

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Had the greatest experience at Chapman purchasing our new ca

Chapman BMW provides stellar knowledge in their fleet of cars and understands the buying experience from the perspective of the customer. Metin may be a newer member of the Sales Team but he worked twice as hard to make sure we had all of our questions answered. His honesty about the process as well as the car was so refreshing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman BMW Chandler

Philip from Chandler

Straightforward, informative and honest. Listened to my needs and concerns. Best car dealership experience so far, and I would recommend to anyone contemplating buying a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again. Your Friends at Chapman BMW Chandler

Another Outstanding Experience with Chapman BMW

John W. has been my sales advisor for the last three years and this is my second car from Chapman BMW. I live in El Paso Texas and have to say its worth the drive. The large access to inventory, ability to build your own vehicles, and the whole staffs ability to put you in the car you desire for the right price and need is exceptional. John works with me to get the car I want before I even walk through the door. I highly recommend this dealership not only based on the inventory but more importantly how you are treated and the services provided after the purchase. Thanks again for your help and hospitality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review, kind words, and for trusting Chapman with your car-buying needs! We truly appreciate your business and thank you for being a loyal customer. Please let us know if there is anything else, we can do for you. We look forward to serving you for many years. Your Friends at Chapman BMW Chandler

Female shopping alone for a new vehicle

I am middle aged female and I was shopping alone for my new vehicle. I’m pleased to say that I leased a 440i GranCoupe and WITHOUT question it was the BEST vehicle experience I have ever had. Steve Berg was my Sales consultant and he respectfully and patiently asked me about my driving habits and the vehicle features that were important to me. He then showed me vehicles that met my needs and wants. The Sales Manager, Steve Foster personally assisted in finalizing the numbers and Austin completed the paperwork in record time. This is my 6th BMW and this one is the best vehicle and Chapman BMW Chandler is the best dealer. I recommend it to anyone even considering a luxury vehicle but especially to women buying without male assistance. You will be treated with dignity and respect by Steve Berg, Steve Foster, Austin and everyone at Chapman BMW Chandler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for trusting Chapman with your car buying needs. We appreciate you taking the time to share your positive experience and we look forward to assisting you with your future car-buying needs! Whether it is for sales, service, or parts, we are always here for you. Wishing you happy and safe miles. Your Friends at Chapman BMW Chandler

Chapman customer service exceptional

Chapman I-10 Sales team made my 228i trade-in and 430i purchase fair and simple (Justin, Nick, and Farris in finance). I will make my next BMW purchase at Chapman I-10. They treat customers with respect and offer reasonable pricing to minimize the need for negotiations. I have dealt with many dealerships in the Valley and Chapman is by far the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Marc, Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good car buying experience. Whether it is for sales, service, or parts, we are always here for you. Wishing you many happy and safe miles. Your Friends at Chapman BMW Chandler

Great service

We have purchased two cars from Nick, the X2 and 330i and he’s great. He’s knowledgeable and gives a great experience. We will buy all our cars from him! Thanks Nick for everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again. Your Friends at Chapman BMW Chandler

Best ever finally got my BMW

Best car buying ever. My salesman Metin Gurbuz made the leasing process the best ever.. I've been buying cars since 1965 will go back to this dealership when I trade in. Metin went beyond driving me home about 20 miles. Even my friend has previously purchased BMW cars was really impressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again. Your Friends at Chapman BMW Chandler

Top Notch

A top notch duo, André Sims and Metin Gurbuz who have been very patient with our year long decision in upgrading from a 335i to a 535i. Kudos to both of you with your outstanding service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit. Your Friends at Chapman BMW Chandler

The most enjoyable and relaxing car dealership experience

This was may first time to Chapman BMW Chandler and I am extremely impressed with the level of service and care my wife and I received. Perry Wright assisted us with the purchase of a CPO 430i Gran Coupe and he was extremely helpful and professional at every step. He patiently answered all of our questions and made sure we had all the facts about the vehicle and sales process. This was the most enjoyable and relaxing car dealership experience I have ever had. There was absolutely no sales pressure at all and everyone we spoke to was pleasant and courteous. The finance team was amazing and made sure we left the dealership feeling satisfied that we got a terrific deal. In fact, we were so impressed, we returned two days laters to trade in our Audi for a second BMW. We absolutely want to have both of our vehicles cared for and serviced by Chapman Chandler and that says it all. -Allen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Allen, Thank you for your review. We are happy to hear that you had a good experience. It is always our goal to give all of our clients the best experience possible. Wishing you many happy and safe miles. Your Friends at Chapman BMW Chandler

First class service all around

By far, the best car buying experience ever! Each stage of the process was easy, stress free and very enjoyable. Perry Wright was professional, knowledgeable, honest and listened to our needs and wants. No pressure just first class service all the way. Farris Gunning was very knowledgeable and thoroughly answered all of our questions. He did an incredible job putting our mind at ease through the whole financing step. Tyler Baldock is definitely the BMW Genius! He did an excellent job explaining the technical side of the car to us not so technical people. Thank you Chapman BMW for treating us like family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good car buying experience. Your Friends at Chapman BMW Chandler