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Chapman BMW Chandler

(837 reviews)
Visit Chapman BMW Chandler
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

Reviews

(837 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman BMW Chandler from DealerRater.

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Great dealership!

t is a pleasure getting my car serviced at Chapman BMW! Andy Rummell ALWAYS gives amazing customer service and is a great service adviser. I highly recommend this dealership and Andy. You will NOT be disappointed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Let us know if we can ever be of service. Your Friends at Chapman BMW Chandler

Great Service

Jacob was very helpful in dealing with my car issues! He understood my concerns and time restraints and did everything he could to accommodate me. The staff is very friendly and knowledgeable. I appreciate the care they take for my car and me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your review and for trusting Chapman BMW Chandler with your service needs. We are so happy that Jacob was able to give you such a good experience and was able to get your vehicle back on the road as quickly as possible. Please let us know if there's anything else that we can do for you Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202

feeling important

just wanted to give praise to Jim Misner for helping myself out with a couple of questions about a BMW even though he was extremely busy with salespeople and clients. He made me feel important even though I wasn't buying that day. Thank you Jim

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Scott, Thank you very much for your review of Chapman BMW. We are very happy to hear that Jim was able to give you such a great experience and we hope to see you soon when you are ready to purchase. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202

Great Facility, Great Service

I have been to this BMW service center multiple times and never even once had it failed to impress me with their great service and excellent facility. Last time I was there Vince Adams has accommodated me even though I came in much earlier than my appointment with him to replace my recalled Takata air bags. Prior to that, Kris Mason, my service advisor has always provided great service and made sure my car is well taken care of. Chapman BMW Chandler has a great service team and I'm glad this is where I go to get my car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your positive feedback; our service department cannot appreciate your review enough. Thank you for choosing Chapman, we look forward to serving you for many years. Your Friends at Chapman BMW Chandler

New X5 Purchase

Marc Delaney and the entire dealership team made us feel welcome and appreciated. We spent the entire day looking for the right X5 and Marc was extremely helpful and patient. We are very happy with our purchase and will definitely return to this dealership for our next car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for your purchase and review of your visit Chapman BMW Chandler. We're so happy that Marc was able to get you into the perfect X5 and we hope you love it. Please let us know if there's anything else that we can do for you. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202

Excellent Customer Service

Marc Delaney was very helpful and patient in helping us find the exact BMW X5 we were looking for. The entire team at this dealership were very friendly and treated us with respect and appreciation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback! Your Friends at Chapman BMW Chandler

Great customer service

Our services advisor David it was great professional Also listen to you what exactly I need. And timing was perfect, calling you with update about your vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your review and for visiting Chapman BMW Chandler for your service needs. We are happy to hear that David was able to give you such a good experience. Our goal is for all of our clients to feel so good about their experience. Please let us know if there is anything else we can do for you. Shane O’Hanrahan- General Manager Chapman BMW Chandler 480-344-4202

Glad I went there...

Great team effort. Andre Sims in Sales Dept. is very accessible, passionate about satisfying customers. Professional and courteous. Good listener. Fair. Honest. Renate in Finance is great at reviewing the various Maintenance Agreements and addressing potential repair costs. Professional. Friendly. Very helpful. Tyler B. and Marcy - great tech support explaining how to work the dashboard controls, both very patient. Everyone I met wanted to help me!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman BMW Chandler

Purchase

Great experience...Marvin was my salesman and Austin in Finance was so helpful. Best car buying experience in many many years. I would recommend my friends and family in a heart beat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the rating, review and your business, all are greatly appreciated. We look forward to better serve you. Wishing you happy and safe miles. Your Friends at Chapman BMW Chandler

Great!

Marvin White, Jeff Orenstein and Matt Konacek all do a professional job from sales to service. I have used Chapman BMW for the last 15 years and had a great experience every time! Just wanted to do another review on the great service I JUST received at Chapman BMW. Matt Konacek and the team there do a fantastic job getting me in fast, taking 100% perfect care of my car and getting me out professionally. They also do a great job of managing cost so I am 100% confident in the estimates and repairs I get.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your 5-star review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again. Your Friends at Chapman BMW Chandler