Chapman BMW Chandler

I would like to take the time to tell everyone that I really enjoyed my experience, Steve Foster and Karen Champion were amazing. Thank You guys for the Experience !!

Great dealership, modern, clean with plenty of inventory. Always a great experience with Joe Murch in service. He is courteous, knowledgeable and always listens to customer needs. He is a great asset to Chapman organization.

After being a loyal and avid BMW driver/owner for over 20 years I've received the worst customer service from Jacob Malburg at Chapman BMW in Chandler. Will be filing a complaint about Malburg Padding charges with BMW Headquarters as soon as possible. Be very aware when dealing with Chapman BMW Chandler. I will never due business with them in the future.

I just wanted to take the time to say how Tarek Mosalli took such great care of us from start to finish. He made sure he found us what we were looking for. Not pushing us into something we didn't want like other dealerships do. This is our 3rd purchase with this dealership and will continue to come back because how we are treated. Thank you!!!!!

I just want to say Adam Lopretta, was very kind and helpful to help me get the car I was looking at. I explained what I wanted and wanted to stay around a certain payment and he was great and got me what I wanted. Chandler BMW is great place to buy a Car!!

Had me wait for a battery replacement, came out and told me it was done and xar would be right out, 20 minutes later they came back and said they didn’t have battery in stock and the wouldnt be able to replace it with a non bmw part until the next day. Ridiculous.

If you are African American do not go to this dealership. On July 16, 2021, I went to see if I could get maintenance on my 2021 BMW X4 M version of my car. Once, I drove up to the Auto Service area at the dealership. I parked my car behind a BMW Demo X3 car and literally watch the service guy stare at me and continue to stand 10-15 feet away from my car. Then another service parked a customer’s vehicle and walked toward his coworker. I notice they started talking and looked at me and continue with their conversation. I felt so invisible to them. I was honestly standing outside my car starring at them for help. Moreover, I notice I was getting that look from them; like why he is here or who car did he steal. I guess this must be a Phoenix, Arizona thing. What really made me angry was when a Caucasian customer-driven up to the service department and parked behind me and one of the service guys bypass me and walked directly to the customer's car behind me to help them. I knew then I wasn't going to receive any help from BMW in Chandler, Arizona. This same thing happens to me at the Camelback locations also in Phoenix. This is by far the most racist city/state I ever lived in, especially the dealerships. I have walked in a few BMW locations in Phoenix, Arizona, and every Caucasian guy either turned their heads, ignored, or walk past me as if I'm invisible to them. I visited this location in Chandler, Arizona a few times and didn’t feel wanted in the presence of this dealership. I can’t even express myself in words because I feel so disgusted or resentful of how people still look at African Americans today. Why did I move to this racist state in April 2021? Big mistake relocating or buying a car here!! Last, I would NOT recommend AFRICAN AMERICANS TO BMW Chandler.

2020 bought a Sonic 2018 from sales person Andre Simms gave 4K down and in 6 months my daughters car broke down the BMW Loan is horrible they offered no warranty then my daughter went back they told her they were would place the car in her name they had to add me to the loan they lied gave another $500 down and they gave my poor daughter an older 2012 80,000 miles his the check engine light comes on they won’t trade in the car or refinance. They are the worst don’t buy from them their cars are no good and the sales department are liars wasted 4K for an old car I will report this to the better business bureau. Beware of this dealership they are not reputable .Suely

I have had issues with lack of customer service in the past, however Mike and the service techs were awesome and friendly! The video of the inspection as well as the detailed report of the issues and repairs made me feel very comfortable. My car was ready on time. I had a little interior cleanup, but overall I am a satisfied customer!

My buying experience at Chapman BMW Chandler was stellar. Loc is extremely knowledgeable about BMW’s inventory and easy to work with throughout the whole purchasing process. Thank you!