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INFINITI of Scottsdale

(736 reviews)
Visit INFINITI of Scottsdale
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(736 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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I have always received great service and Matt The

I have always received great service and Matt The service consultant has always been very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wayne, we’re thrilled to hear about your positive experience! It’s wonderful to know that Matt has consistently provided you with great service. We appreciate your feedback and look forward to continuing to meet your needs!

After driving a 20’ Mercedes GLS 450 for 4 years, we

After driving a 20’ Mercedes GLS 450 for 4 years, we decided to give the new 25’QX80 a chance. Timothy and Jim made that happen and it was an awesome working with them! The process was very simple and they took great care of making sure we got the most for our trade. Not very often do we ever want to return to a dealer and buy another vehicle but this dealership is exceptionally good and we will definitely be back in the future when we are ready to purchase again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Eman, thank you for your fantastic review! We're thrilled to hear you had such a positive experience with Timothy and Jim. Your satisfaction means the world to us, and we can't wait to welcome you back for your next vehicle purchase! Enjoy your new QX80!

Very quick, efficient and clear process.

Very quick, efficient and clear process. Scheduled appt online and servicing done with complimentary car wash. No pressure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback, JP! We're thrilled to hear you had a smooth experience with us. Our team strives to provide quick and efficient service, and we're glad you enjoyed the complimentary car wash. We appreciate your support!

Exceptional service everytime I bring my car in to Juan

Exceptional service everytime I bring my car in to Juan at Infinity in Scottsdale. He is always professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback! We're thrilled to hear that Juan consistently provides exceptional service. Our team takes pride in professionalism, and it’s great to know it's making a difference. Looking forward to seeing you again soon!

Matt in Servicing has been the best Service Advisor I’ve

Matt in Servicing has been the best Service Advisor I’ve worked with in my 35 years of owning vehicles. He takes the time to answer your questions to make an informed decision for service recommendations with no high pressure sales efforts. I appreciate his honesty and his perspective with service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We’re thrilled to hear about your positive experience with Matt. Our team strives to provide honest and helpful service, and it’s great to know we hit the mark. Your feedback means a lot to us and motivates us to keep delivering exceptional service!

Issac Winston in the service department, was extremely

Issac Winston in the service department, was extremely professional and great to work with! Very Impressed with Issac and the entire service dept.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! We're delighted to hear that Isaac Winston provided you with such professional and impressive service. Our team takes great pride in delivering top-notch customer care, and it's wonderful to know that Isaac and the entire service department made a great impression on you. We appreciate your feedback and look forward to serving you again!

I have been using this dealership since its inception and

I have been using this dealership since its inception and have never had an unfavorable experience .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued loyalty and trust in us! We're thrilled to hear that you’ve consistently had positive experiences since the beginning. Your support means everything to our team!

Very smooth - most accommodating.

Very smooth - most accommodating. Our service professional, Isaac, is absolutely wonderful! He always answers all of my questions and ensures my car is well maintained.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Lilli! We're thrilled to hear that Isaac provided such fantastic service. Our team strives to ensure every experience is smooth and accommodating. Your feedback motivates us to keep up the great work!

Matthew was very helpful as well as communicative; he

Matthew was very helpful as well as communicative; he ensured my vehicle was properly diagnosed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We're thrilled to hear about your positive experience with Matthew. Our team is dedicated to providing clear communication and thorough service. Your feedback inspires us to keep up the great work!

Chelsea was very helpful and friendly!

Chelsea was very helpful and friendly! And was able to help me with a windshield guy for a replacement part. :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear Chelsea provided you with such great assistance. Your satisfaction means a lot to us, and we're here to help whenever you need. Enjoy your day!