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INFINITI of Scottsdale

(736 reviews)
Visit INFINITI of Scottsdale
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(736 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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Service Oriented

Have had Infiniti’s for 18 years!! Best dealership and amazing service department…. That’s why we keep buying from here! We can’t say enough about the great experiences we have each and every time we go there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

The sales process was unpressured and efficient.

The sales process was unpressured and efficient. Sales, trainer and service staff were very understanding of our needs and concerns and the new car they had on the lot fit our requirements perfectly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon!

Very customer oriented.

Very customer oriented. Not pushy or demanding. Just available for your needs. Always professional. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon!

My experience of working with this dealership was

My experience of working with this dealership was excellent. Every aspect of the transaction went well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

Very happy but very demanding customer

Best car dealer I ever worked with. Best cars ever owned. Have purchased 5 over the years and none have gone bad. Best service ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Recent Buying Experience

From Kiefer and James who were knowledgeable sales consultants to Danielle being very professional yet personable in finance to Travis being excellent and extremely knowledgeable at delivery, the overall experience vastly exceeded our expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Leon And Rebecca, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Scottsdale! Thanks again for taking the time to leave us this information about your recent visit. Take care!

good team of sales, information and financial documents

good team of sales, information and financial documents already have my first service appointment booked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

My sale/purchase experience was good and met expectation.

My sale/purchase experience was good and met expectation. My first, 10K miles service experience was not in keeping with my expectations or in keeping with other luxury car dealership experiences I have had over the years. Wasn't bad, just wasn't five star or "top shelf" in any regard.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

Great job Jasmine Nolan !

Shopping for a new car can be stressful but Jasmine at Infiniti of Scottsdale made me feel welcome and made the whole entire experience feel stress free! Infiniti of Scottsdale does have amazing stuff , Jasmine was happy to help and answered all the questions I had. Will definitely send my friends and family here !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Elizabeth, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Scottsdale!

Jasmine is the best!

Jasmine Nolan was awesome, super helpful and really nice. I’ll be back soon to finish getting my next car with her. I wasn’t quite ready to buy but she was very knowledgeable in helping answer my questions. Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!