Reviews
Infiniti of Scottsdale is my favorite dealership!
Infiniti of Scottsdale is my favorite dealership! Juan provides greatest service for our vehicles! Infinitis team of service personnel are always honest respectful and great work with!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear you had such a great experience with Juan and our service team. We aim to provide honest and respectful service, and it’s rewarding to know we hit the mark. We appreciate your support!
Chelsea was excellent!
Chelsea was excellent! She went above and beyond in customer service, and her efficiency was top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re delighted to hear that Chelsea provided you with excellent service and efficiency. We’ll make sure to pass along your kind words to her. If there’s anything else you need, feel free to let us know!
Appreciate the staff at Scottsdale Infiniti.
Appreciate the staff at Scottsdale Infiniti. Jim and his team are always attentive, efficient and considerate
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're thrilled to hear that Jim and his team continue to provide you with attentive, efficient, and considerate service. Your appreciation means a lot to us. If there's anything more we can do for you, please don't hesitate to reach out.
Mr. Isaac was super friendly and helpful during my visit.
Mr. Isaac was super friendly and helpful during my visit. I strongly recommend Mr. Isaac at the service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rtabassian, thank you so much for your high rating!
Excellent deal on my car.
Excellent deal on my car. Great service from sales staff and the service department. I highly recommend giving them a chance to serve you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service Manager Matt Delvecchio was a complete
Service Manager Matt Delvecchio was a complete professional. He was fair given the service fee for error code reading. I’d recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2nd Gen Fx 35, thank you so much for the positive review!
I wasn’t greeted.
I wasn’t greeted. I had to go in and look for someone. I was asked to take a seat. My service tech Juan went straight to my suv first and sent the car runner to get my keys from me. My suv went in for reapply of Zaktek at 8:07am and was done at 8:30ish am. Not sure how it was reapplied, a wait time given, washed & dried in less than 30 mins??? I questioned that it was done correctly and Juan said yes & walked away.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We're sorry to hear that your visit did not meet your expectations, particularly regarding the greeting. We strive to provide thorough and attentive service, and it's concerning that this didn't come across during your visit. To ensure that your concerns are fully addressed, we encourage you to contact Tim Scully, our Service Director, at 480-998-9800. He would appreciate the opportunity to discuss this further and ensure that your next visit is more satisfactory.
From the initial purchase to annual service needs,
From the initial purchase to annual service needs, Infiniti of North Scottsdale has provided the best car ownership experience compared to previous companies I’ve worked with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Since July 12, 2024 I have been corresponding with Ricky
Since July 12, 2024 I have been corresponding with Ricky Manning, Johnathan Bryant (Executive Manager), and most recently Isaiah Mendiola. All of these guys have been trying to get me in the dealership to discuss a sale because they did not believe I was serious. I informed them it is not practical to drive 45 mins and coordinate a sitter to talk preliminary numbers, I needed something worth going in for. This morning at 8:58am Isaiah confirmed stock on #R9501254, I informed him yesterday I would be in after 1p. On my way to the dealership, I messaged Isaiah notifying him I would be there in 45min. Upon arrival no one greeted me for minutes at the sales counter. Finally, a salesperson informed me the vehicle I confirmed this morning with Isaiah was sold. Scottsdale Infinity, I came to your dealership ready to do business. You wasted my time. I hope you are able to treat your future clients with better communication and consideration for the efforts they make to coordinate being away from their children to drive 45 mins one way to Scottsdale Infinity, to then learn the vehicle they are interested in and confirmed stock on, was sold.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Melissa, we are sorry that we were unable to work out a deal with you at this time. Please reach out to Jonathan Bryant, Sales Manager, at 480-718-3835 to discuss this further.
Great service as usual.
Great service as usual. Appreciate the good communication on condition of vehicle and timely completion of service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re glad to hear that you appreciate our communication and the timely completion of your service. It's always our goal to provide excellent service and keep you informed throughout the process. If you need anything else, don’t hesitate to reach out!