INFINITI of Scottsdale

I purchased my Infiniti from another Infiniti store and it was having some issues I took it into the service department at Infiniti of Scottsdale and they went over all the problems it had and gave me what I felt was a fair price to fix it they so introduced me to a Sales Manager who was able to take the vehicle in on trade and put me in a BRAND NEW car. They were extremely helpful with the entire process start to finish. They heard me out and got me into exactly what I was looking for now I have a new car with full warranty and it came with 3 years of maintenance. I am very happy and will be back here for my next vehicle.

I have bought a car from their inventory recently and the promises made were not kept by the dealer and gave me a hard time in communicating and dealing with them. I literally had to fight for the promises their sales team made me and I am still fighting for the other mishaps from their end of servicing. It is highly unlikely that I recommend this dealer if this is how they want to operate. I am deeply disappointed and the dealership lost this particular customer’s trust within a month of our business. I hope the team reviews this worst customer experience and do rectify their mistakes.

Justin provided excellent customer service. Vehicle was in and out quickly for service. No issues.

All the staff that worked with me were very Pleasant and provided me with Superior Customer Service. Even when I walked in the door at Infiniti Scottsdale someone welcome me with a smile and offer to help or if they could get me something to drink. Not one but some of the other staff came out of there office to welcome me to Infiniti. Words cannot express how Pleasant everyone was. Again I Thank Perry and All the staff that helped me in purchasing my new car.

I got the car I was looking for and they were really easy to work with

SAVE YOURSELF TIME AND A LOT OF HEADACHES AND STAY AWAY FROM THIS CORRUPT DEALERSHIP! CORRUPT FROM THE TOP DOWN! They promised and sold me a supposed "Certified Pre-Owned" (CPO) vehicle worth $40K that was a lease return, but never ever produced any evidence that the vehicle was actually inspected when they took it back from the lessee. By law, they had to have done a thorough inspection of the vehicle and had to address all the flaws that they found during that inspection before they could declare a vehicle a CPO. There are many third-party inspection checklists available that they could've used, which checks EVERY SINGLE item on a vehicle, but even if you go by Infiniti's standards, Infiniti has a mandatory 167-point inspection in place for its dealerships to follow, but evidently, they didn't even do that either. I found at least 10 discrepancies with this supposed CPO vehicle - heavy dirt and sand everywhere, rusted parts, missing parts, broken parts, etc., just by simply glancing at it, and it was never detailed like a CPO would normally be. And I didn't have to look hard to find these problems, they were so obvious, they just revealed themselves. Having not inspected they still sold it to me as a CPO, and when I contacted the salesperson Candi Hartzer, and the General Manager Bill Munz, at first I got nothing but silence and ignorance from both of them for some time. Then when I finally got in touch with Bill Munz, at first he denied ever getting my emails. Mind you, the emails that I sent to him, the email address was copied and pasted from his own email that he initially sent me, in which he asked me for my satisfaction review. And my emails went through to him just fine on my end, but at first, he kept denying that he received them.... Then once I established contact with him, and after a very long back and forth with him, he incrementally agreed to send me all the broken and missing parts, worth some $3 - $4K... And that was for the parts alone, but when I asked him about the cost of labor for replacing these parts at a dealership near me and the fact that I was duped and that I wasted so much of my own time revealing and documenting these things, and emailing back and forth, all of which amounted to additional some $5 - $6K, guess what he did, Bill Munz quickly hired a lawyer. No joke! TALK ABOUT A GUILTY CONSCIOUSNESS! In the end, when his lawyer found out from my side what Bill Munz did and how he handled all of this, I never heard back from his lawyer anymore. I guess after hearing it from me and realizing what their own client was all about , the lawyer ceased communication with me. Go figure! So aside from some of the fake smiles and fake greetings at this dealership, it's all rotten to the core starting from the top!!!

We have he our car serviced by Andy since we purchased it in 2014! Andy has no retired and the new kid on the block could care less about customer service/satisfaction! Discovered our front camera is out when safelight went to replace the windshield several days after an oil change and “inspection”. The camera code and ABS brake code threw for Safelight but not Infinity?? Upon calling our service representative and my husband giving him an earful as to why he was not told about these safety codes appearing - he mysteriously was disconnected and the service w rep has never called back!! It’s been 4 days! Not playing this game after seeing these horrible reviews. Finding a new dealership and as someone said in another review…the next car will not be an Infinity!!!

I’ve brought my car in 4 times now for a popping noise coming from my ashtray. It’s still there and it’s been going on over a year. The technicians aren’t smart enough to fix basic issues under their own warranty. I should have bought a Mercedes

Stay away!! I bought a car that is unsafe and now coasting over $10,000 to repair!!!!

Sales personnel very knowledgeable and professional. The purchase of the vehicle was very easy and non-stressful.