Reviews
After Purchase Nightmares
My back window was scratched by the company used to spray in the bed liner. Have made little effort to make it right. I'm left with saying that they'll reach out to their guy to get it looked at, but days/weeks go by and still no word. Happy with a new truck, not happy with who I bought it from.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Worst Car Dealership on earth
Honestly if I could give less than a one star rating I would... They lied to me about the vehicle in order to get me out the door and promised work on the vehicle that never got done. Neither of the managers were ever available and never made and effort to call back after leaving multiple voicemails over the span of a month and my sales woman Angelina was horrendous!! She seemed very uninterested in helping resolve the issues and lacked basic communication skills and insisted on communicating through text message just to have her not follow through with anything we talked about. I am very unsatified with my experience and will not be recommending this dealership to anyone and I hope you are lucky enough to read this and steer clear of this place
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
Everyone we dealt with was excellent. Craig in finance was great and made the process easy. Defiantly recommend this dealership. The dealership is clean and love the waiting area.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tow mobile
Very smooth process, pleasant people, beautiful facility, no drama, great location, vehicle presentation was great, salesman stayed over an hour on their "late night" so we could test drive to us this means they are customer oriented!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dan the ford man
I gave dan somethings I was looking for and as soon as something came up he kept me in mind. My family and I appreciate it. Thanks Dan
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Scott is awesome!
I had such a great experience with Scott. He was so easy to deal with, had such a great attitude, and was very accommodating. I would highly recommend Scott and the whole team at Pearson Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just what we wanted
We found Pearson through the Costco Auto buying program. We picked the coldest day of the year to buy a car (-37), but the process was painless. Dan Patterson listened to what we wanted, found the exact car, and all within our budget. The process was straight forward and all up front.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill Blackstone & Amanda Gregor
My wife and I recently - Saturday, January 26th, 2019 - located a 2015 Honda CRV in an online search and it was located at Pearson Ford. We were looking to purchase a CRV for our daughter who is in Michigan. Upon my visit, Bill Blackstone met me at the door and very politely welcomed me and asked how he could help. He asked if anyone on line had assisted us and he explained that it is important to make sure as it has an impact on the income of someone in that role. I noticed right away that Bill was focused on helping me and doing it in a professional, friendly and personal manner. Bill at no point came across as a " hard sale " sales consultant, but more of one who wanted to offer assistance in my vehicle selection. Bill quickly found the CRV and we took the car for a test drive. Bill answered all of my questions and was very helpful at all times with any question about the car or the dealership.Upon our return Bill had introduced me to Amanda Gregor and explained that she would handle the Finance of the purchase. I returned to the dealership with my wife and the car that we trading in on the CRV. We did make the purchase and both Amanda and Bill were excellent in how the entire process took place. Again, they were extremely professional and knowledgeable, but also did it in a trusting and personal approach. Bill had covered everything regarding the CRV itself, and Amanda handled the warranty and the finances of the purchase after that. Amanda was extremely helpful regarding the warranty - which we did purchase and just as Bill handled it in an excellent manner. No pressure or any sign of " Salesmanship ". Please note that I have been in Sales and Sales Management for 35 years. My final comments on both Bill Blackstone and Amanda Gregor are that they did an outstanding job and you should be proud at the Pearson Ford Dealership to have them on your Team. I will return to purchase another vehicle from them and would highly recommend them to my family, friends, co-workers and even anyone I don't know. Thank you Bill and Amanda for making the purchase of our 2015 Honda CRV such a great experience. Best Regards, Jim & Micci Harris
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks dan!
Dan was super helpful! He helped us get behind the wheel of the perfect vehicle for starting a family at a great price. It was a pleasure to work with him!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dan Patterson was a major help.
I first contacted Dan about my need for a used car for one of my children. I gave him a price line for my budget, what types of cars and mileage I was interested in, and then absolutely delivered. It was pleasant! It was easy! And Dan didn't try to upsell me he knew exactly what I wanted what I needed and gave me exactly that! If I ever need another used car, I will absolutely come back to Dan Patterson at Pearson Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car