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Gus Machado Ford of Hialeah

(299 reviews)
Visit Gus Machado Ford of Hialeah
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm Closed
New (888) 568-7969 (888) 568-7969
Used (888) 276-1860 (888) 276-1860
Service (877) 224-0790 (877) 224-0790

Reviews

(299 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gus Machado Ford of Hialeah from DealerRater.

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Jayler Alvares was the salesman.

Jayler Alvares was the salesman. Straight forward, black and white. Highly recommend Gus Machado dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Eduardo Lara vendedor y Mery Diaz fiancista nos

Eduardo Lara vendedor y Mery Diaz fiancista nos atendieron hoy 1/4/2024 en la compra de una camioneta y su atención fue expectacular muy profesionales transparentes en sus explicaciones y muy coopertivos en su ayuda gracias y felicidades por su profesionalismo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Doy 5 Estrellas porque ese es el maximo que se mide, para

Doy 5 Estrellas porque ese es el maximo que se mide, para mi merecen 1000 estrellas, razones? Llegue ayer a esa instalacion despues de un accidente traumatico, con el cuerpo adolorido y el bolsillo con poco dinero para comprar otro auto que me permitiera ir al trabajo, conmigo iba un compañero de trabajo que es tambien 1000 Estrellas, se llama Ruben, al llegar al area de autos usados nos recibio con mucha amabilidad y empatia el señor Eduardo Lara, sales person del negocio, con paciencia e interes escucho mis necesidades y me invito a recorrer el area donde estaban los autos que mi economia podia adquirir, con mucha paciencia me explico las caracteristicas de cada vehiculo y lo que creia era mejor para mi, me interese en un vehiculo cuyo precio era un poco alto para mi economia, el fue a ver a sus superiores varias veces, que ayudaron enormemente en la gestion, hasta que pudimos negociar un precio justo para ambas partes, yo no tenia todo el dinero en ese momento y ellos esperaron hasta el otro dia en que pudiera hacer la compra total. Realmente estoy sorprendida por el interes del señor Eduardo y de todos los integrantes del team que se preocuparon y ocuparon porque yo, en este momento tan dificil, tuviera un auto que me permitiera asistir a mi trabajo, mencion especial para los que limpian los vehiculos antes de la entrega y que son parte del team tambien. Nunca olvidare la ayuda que el area de autos usados me presto en un momento tan dificil de mi vida, a Eduardo Lara vendedor estrella, a su jefe, en fin, mil gracias a Gus Machado por existir en Hialeah, salud y los mejores deseos en este año 2024, gracias otra vez, y nos veremos en cualquier momento, me senti alli como en casa, felicidades Ana Galvez

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Del cielo a las estrellas!

Del cielo a las estrellas! Gracias Luis vilato! De un auto usado a uno nuevo!!! Wao

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Quick!!!

Quick and easy to get a car no complains at all. Great customer service. Sales man really put their effort to show you the vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I Am very satisfy by the Way i was treated by all memberd

I Am very satisfy by the Way i was treated by all memberd of the Gus Machado Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Consumer response

I would to repeat my positive evaluation of Gus Machado Ford, Hialeah

Consumer response

This is not my First time at Gus Machado Ford, Hialeah. I Am willing to suggest to my relatives and friends getting new or used cars at Gus Machado Ford, Hialeah.

Grate place to buy a car.

Alfredo Concepcion was very helpful and knowledgeable during the purchase of my car. I would definitely recommend my friends to visit Gus Machado in Hialeah.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Excelente servicio, el camión que necesitaba lo encontré

Excelente servicio, el camión que necesitaba lo encontré y me dieron tremendo precio, sin dudas regresaré a buscar el próximo con Luis Vilato

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Alex and Rachel are the BEST, Jose Mendez and the rest of

Alex and Rachel are the BEST, Jose Mendez and the rest of the staff are The Dream Team, everyone is professional and nice including Angel and Victor who is Gus Machado's VP, these two gentlemen came to me to confirm if everything was happening as I expected and also to provide additional information about the new FORD's EV technology and projects. Gus Machado staff has been in touch with me during the next days after the purchase to confirm if everything is OK, and to provide me with additional information. I highly recommend GUS MACHADO FORD.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Frank and Alfredo rock!

Frank and Alfredo were fantastic to work with. The dealership was very accommodating, provided great service, and has stayed in contact to make sure everything continues to work as expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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