Lexus of Wilmington

I appreciate all the help from all of the "Koons Lexus" personnel. On my side, it was a "walk-in search for a car" :) I have been interested in RC F model for quite a while, and came to Koons to see the real vehicle to make sure I am gonna like it as much as I liked it on the picture. I really appreciate my sales person, Anthony DiIenno's help in handling my search requests. He was very professional and courteous, and made everything go very smooth and pretty fast. I don't think I have ever shopped for a car this quick :) It took about 5 days from the day I first talked to Anthony to the day when I drove away with my new car. He is a very knowledgeable sales person, very polite, attentive, and it was my pleasure to deal with him. Everyone of the personnel I have been introduced to was awesome, attentive, and really helpful. Special thanks to Andrew Greene for making sure all the financial aspects of this deal were satisfying and in order, and thanks to Kelly Angelos and Leigh Encarnacion for taking an extra step to make my buying experience even more special and enjoyable! Thanks Koons Lexus of Wilmington for helping me become an owner of a gorgeous brand new 2015 RC F!

Doug was exceptional to work with. We began our relationship via an online chat. Doug was responsive and respectful from the start. He emailed me the information I requested on the vehicle I was interested in. When we arrived at Lexus of Wilmington he greeted us with a smile and a genuine warmth. He reviewed the ES 350 with us answering all of our questions. On the test drive he was easy going, highlighting the cars features. The drive was both informative and provided a nice sense of the vehicles performance. Throughout the entire process Doug's easy going nature and sense of humor showed through. Zero pressure working with Doug and he managed the entire process. Pricing on both the car we purchased and our trade were very fair. No need to attempt to haggle as the numbers were fair from the start. If you are looking for a Lexus and want a hassle free buying experience, go to Lexus of Wilmington. The management team runs this dealership like no other I have ever visited. Every employee, truly ever employee said hello during our visit!

I appreciate all the help from all of the "Koons Lexus" personnel. On my side, it was a "walk-in search for a car" :) I have been interested in RC F model for quite a while, and came to Koons to see the real vehicle to make sure I am gonna like it as much as I liked it on the picture. I really appreciate my sales person, Anthony DiIenno's help in handling my search requests. He was very professional and courteous, and made everything go very smooth and pretty fast. I don't think I have ever shopped for a car this quick :) It took about 5 days from the day I first talked to Anthony to the day when I drove away with my new car. He is a very knowledgeable sales person, very polite, attentive, and it was my pleasure to deal with him. Everyone of the personnel I have been introduced to was awesome, attentive, and really helpful. Special thanks to Andrew Greene for making sure all the financial aspects of this deal were satisfying and in order, and thanks to Kelly Angelos and Leigh Encarnacion for taking an extra step to make my buying experience even more special and enjoyable! Thanks Koons Lexus of Wilmington for helping me become an owner of a gorgeous brand new 2015 RC F!

I own two Lexus vehicles -- LX470 and LS430 -- that were purchased new and have been serviced at Koons Lexus of Wilmington. I find the people in their service department easy to deal with, accommodating with any of my special requests, and offer me a loaner-car. The service work is always done right, they keep you informed while the car is in the shop and they wash my car too. I've always had a great service experience with Rob Payson, Jim Powell and Leigh. They are terrific! Dan Hayes in Sales is great to work with as well.

The facility is gorgeous and the customer service was 5 stars! Thanks Koons Lexus!

Honestly, going to a dealership is never at the top of my list of pleasant experiences; however, that is not the case with Koons Lexus of Wilmington. The salesman I dealt with previously was ill and I was greeted by the sales manager Chuck and quickly assisted by John Skehan. To say he was non pressuring, accommodating and just all around friendly is an understatement. Actually, I was hesitant to keep my appointment since Jim Fortgang was out that day; but, there was no lack of excellence with John. So personable and genuinely kind has my sister considering purchasing from Koons. Marvelous car, super assistance, hassle free!!! Who could ask for more when purchasing or leasing a vehicle. Highly recommend!!!!

I've had TWO wonderful leasing experiences here at Lexus of Wilmington. Both times, John Skehan went out of his way to ensure I had the BEST customer experience. This most recent time - earlier this week - John knew I couldn't get in the for a test drive, so he brought the car to me. Who does that? I felt like Taylor Swift or something.... Then, when I got in there to do the final paperwork and pick up the car, it was as smooth as could be...no surprises at all. Before I drove off with my car though, Matt, the technologist, spent a good amount of time with me so that I knew exactly how to use all the bells and whistles my new NX200t has to offer. Check them out. You cannot go wrong! Oh, and by the way, we have all of our service done here as well. They always treat us as if we are their one and only customer.

Pernell and his team were awesome. I have dealt with many dealerships in my life not only as a customer but also i know their kitchen from inside... I should say they are the most transparent and straightforward dealership. Pernell was very knowledgeable and courteous to give all the options without pushing or trying to manipulate. Most of all he made impression of salesperson working on customer side trying to give a customer as best deal as possible and let to know about all the running specials and advantage that could be used rather than working on just to make more money for himself and the dealership. It gave me peace of mind that i had been taken care of. Hard to find client adviser/managers like him. Made a deal for the RX 350 F-sport and extremely happy. Will visit them again for next purchase and refer friends and family.

Koons Lexus is a phenomenal dealership and their customer service is above and beyond anything I have ever experienced!!! Dan Hayes is wonderful! In November 2014, I bought a 2014 Nissan Sentra from Koons Lexus. The previous owner of the car did not have the owners manual or additional key for the vehicle. Dan made it his priority to make sure a new owner's manual was UPS'D to my address. He, also, had two service men drive a loaner Lexus to my job (in Marlton, NJ) so, he could have an additional key made. They, also, drove my car back to NJ for me!!! This was all at no expense to me! I can not say enough about this dealership!!! Thank you so much to Dan Hayes for your outstanding customer service!!! Go to this dealership for your new car and ask for Dan Hayes!!!! Michelle Florich

Worked with Doug Horst over e-mail to lease a 2015 CT200h. He was very responsive and the first offer he gave me was very reasonable. A very pleasant car buying experience and would recommend this dealership to anyone. I will be purchasing from Doug again for my future car needs.