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Universal Mitsubishi

(2,118 reviews)
Visit Universal Mitsubishi
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–4:00pm
Sunday 10:00am–8:00pm Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 763-0461 (888) 763-0461
Used (866) 981-3408 (866) 981-3408
Service (888) 258-9583 (888) 258-9583

Reviews

(2,118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Universal Mitsubishi from DealerRater.

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Armen took amazing care of me and the car.

Armen took amazing care of me and the car. He understood when I had to change my appointments. when I did come in for severe he called and texted to let me know what was happening. Pure class

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I really appreciate the help I been getting.

I really appreciate the help I been getting. One thing I look for when I take my car to get fixed is trust. Since the first time I dropped off my car with him, I alway felt safe. Safe to leave my car and get it fixed. Paul and his team do such a great job on my car. I don't want to ever leave this place because trust is hard to find. I highly recommend anyone looking to get there car fixed to come here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had an amazing experience with the service department

I had an amazing experience with the service department at Universal Mitsubishi! My car was towed in for repairs, and Paul, the service advisor, went above and beyond to make sure everything was taken care of properly. He was professional, communicative, and truly cared about getting my car fixed the right way under warranty. The entire process was smooth, and I really appreciate the excellent customer service. Highly recommend Universal Mitsubishi's service team--especially Paul--for their outstanding support!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This dealership knows their clients needs and goes above

This dealership knows their clients needs and goes above and beyond expectations. Your service is excellent. I will reccomend this dealership above all other. The Service Management is extremely knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The sells staff was friendly.

The sells staff was friendly. My consultant Saul was helpful and knowledgeable. My buying experience was low stress and there was an adequate amount of vehicles for sale.The building needs upgrading. There's minimum customer parking.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent and professional service, been going there for

Excellent and professional service, been going there for routine service and advise for 6 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

lI always receive great service at Sherman Oaks

lI always receive great service at Sherman Oaks Mitsubishi. My service person Paul Tokatlyan always is a pleasure to deal with. He wants me to be satisfied and sees that my car is working as it should. I'm happy with the service I get there. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I totally recommend it,they're professional and friendly.

I totally recommend it,they're professional and friendly.and never going to take advantage of the people

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Paul went over and above to get my car ready, it is

Paul went over and above to get my car ready, it is running like a dream!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent and friendly crew in service department Job

Excellent and friendly crew in service department Job done well per estimated time Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.