Bob Allen Ford

Our experience with Bob Allen Ford has been unlike any my wife and I have had with making ANY major purchase. We went in knowing exactly what we wanted. From the outset, they went above and beyond with every step of the process to get us exactly what we were looking for. From sales (Chris Scudiero)to financing(Greg Marquis), they were flexible, informative, and provided great advice, all in an atmosphere that put both of us very much at ease. I especially thank Ron Hamilton first for thinking of us(and contacting us)when the exact car we were looking for became available, and for the flexibility he exhibited to allow us to ultimately get the car we really wanted. I can't imagine that this would have happened at many other dealerships, and without his efforts, I wouldn't be in the vehicle I've wanted for years. Since the sale, they have been great with follow-up, and I feel exceedingly confident my car will great care for years to come. I now know we'll be a Ford family for a very long time.

I went to Bob Allen Ford after getting a voucher for a test drive at the Kansas City Auto show. They were the only local dealer who had a 2013 V6 convertible available. I was so impressed that I bought the car from them even though there were many other dealers closer to my home.

My experience at Bob Allen was AMAZING!!! This was the first vehicle I've ever bought on my own and I'm so happy I came to Bob Allen. My salesman Kelly Gray did a fantastic job, and helped me understand everything about my new Escape. He was very professional and I truly feel like I couldn't have had a better experience. It didn't stop there though. When I went to financing Jason Hensley took great care of me too! He took the time to explain all the details of the financing, and show me in detail how everything broke down. By then I had had time to rack my brain with more questions about warranties, registering my new car, etc. and he was able to answer everything for me. I will never buy a car anywhere else, thank you Bob Allen!!!!

Chris was a great salesperson, very professional, very polite and very knowledgeable on the technologies in the NEW FORD we purchased. Thanks Chris, Keep up the great work!

I had a great experience at Bob Allen Ford. My salesman, Kelly Gray, was positive, upbeat, and a great help in setting up all the bells and whistles on my 2012 Ford Focus. The finance manager, Jason Hensley, worked with me to help me get the best deal that I possibly could. I made a very good choice going to Bob Allen Ford.

Bob Allen Ford has incredibly friendly staff and at no point during the browsing of the cars did we feel pressured into making a decision there and then. In my opinion this was the best customer service I have ever experienced at a car dealership. We only went there looking to buy one car but we ended up leaving with two cars!!! 5 out of 5 guys!!! Keep up the good work!!!

We have purchased 6 or 7 cars from these guys. They have treated us with such professionalism from the very beginning, and now, like family. My mother in law bought a car from them. She lives in NW Iowa. Has been buying from the same dealership for 50 yrs. and bought here for this one. I recommend Brad and his team to everyone I hear is thinking about a car purchase. Should I ever decide to start buying other brands, I'm pretty sure, I would have them find it for me. Terry Crosby

The sales person Jerome was great, but that was the end of the good. When they were prepping the car after the sale, they pulled the tint off the real window while removing the price sticker. We had to come back a second time to get it fixed. The rental car smelled terrible and had a funk to it. The service crew was not friendly. When we picked up the title information for the car the first time, they wrote the wrong make on the paperwork. The second time I came in to pick up the corrected paper work, no one knew where the paperwork was kept. The third time I came in the nice girl at the switchboard had no clue waht I was talking about. Luckily she found it after a couple minutes of looking. As I said, Jerome was great. Everything else was second or third rate.

Customer service and friendliness go together at Bob Allen Ford. I had several questions about my new Ford which was answered in such a way that I couldn't help knowing what to do. On Saturday morning, they offer Synch classes which I attended and asked a question concerning the heating/air conditioning. The instructor came out with me to my car and we went over the whole thing, including defrosting the windows. Nothing to do with Synch. I have yet to go for a service call, but I believe that the helpfulness and friendliness will also be there. I am also quite sure that the quality of the work will be superb.

We went to Bob Allen Ford because they were the only dealer in the area who had a 2013 Mustang V6 convertible available for a test drive. I originally had no thoughts of buying a car there since there are numerous other Ford dealers much closer to our home. Chris Scudiero met us and went on a test drive with us. He then introduced us to Jay Petznick. They were both very friendly and helpful and tried to convince us to purchase from them. We weren't ready to do anything at the time and let them know we would consider it. A few days later Chris called to inform me they had received a red convertible. I was out of town and stopped by to look at it on the way home. That car was what I wanted but I still wasn't ready to buy and wanted to talk to closer dealers. After a couple weeks our situation changed and we decided we were ready to buy. We were considering a used 2011 but wanted to see about the red one at Bob Allen Ford. I told them I would bring my MINI Cooper in for an appraisal and a quote for a trade in. I went there without my wife because she was unavailable at the time. They gave me a quote and I told them I would talk to a couple of other dealers and make a decision. I then went home and started looking at reviews of the dealership and sales staff. After that research, I decided to make the purchase from Chris without going anywhere else. I picked up my wife and took her there to make sure she was OK with the color of the car and the deal. We accepted the deal and drove the car home. I am extremely pleased with the entire experience and look forward to a long future with them. Not only are they very pleasant and professional but I am convinced that I wouldn't have received a better deal anywhere else.